800 Numbers General Terms and Definition

• FCC (Federal Communications Commission) – a government agency in the US that is responsible for standards and regulations for licenses, rates, tariffs, etc.
• NASC (Number Administration and Service Center) – is an organization that administers and provides user support of the SMS (Service Management System) database.
• PUC (Public Utilities Commission) – is an agency that is responsible for the regulation of services, rates, etc., of public utilities or services such as an electricity, water or telephone. Depending on the state or city PUC is also known as PSC (Public Service Commission), UC (Utilities Commission) or URC (Utility Regulatory Commission)
• Regulator – a governing body, like FCC or PUC, which is responsible for the regulations or standards.
• RespOrg (Responsible Organization) – is the provider of a toll free number to a subscriber. RespOrg are required to access the SMS database to make sure that the number to be issued is obtainable.
• SCP (Service Control Point) – a database under the SS7 (System Signaling 7) network which the SSP (Service Switching Point) give queries for lookup and verification of 800 phone or LNP (Local Number Portability) numbers.
• SMS/800 (800 Service Management System) – the toll free phone numbers database and system that is administered by the NASC and provides access to RespOrg in amending data about 800 numbers. It also shares information with the SCP database.
• Toll-Free Subscriber – a subscriber of a toll-free number to a RespOrg.
• Toll-Free Number – is a free-of-charge number of a business for callers. In the US, this number makes use of 800, 855, 866, 877 or 888 prefix.
• USF (Universal Service Fund) – is a fund program that was created by the FCC to meet the mandates of the Telecommunication Acts of 1996.

Spelling Trouble with 800 Toll Free Vanity Numbers

With the advent of toll free numbers, many companies have found a phone service luxury that provided their business with positive benefits and comfort. But for AT&T, it was a different story. The advantages that they have expected from this number have backfired against the telecommunication giant. This vanity number spat between AT&T and MCI in the early 1990s has remained the most famous communication fiasco of all time.

For the purpose of making collect calls, MCI has introduced their 1-800-COLLECT toll free vanity number to the American public. This newly introduced and easy to remember phone number was a huge success since it offers the much lower collect call rates as compared to that of AT&T. With MCI doing huge advertising and marketing campaigns for their services, AT&T felt that it is time to make their own marketing move in order to stay on track with the competition.

To directly compete with MCI’s new number, AT&T introduced their own vanity 800 number: 1-800-OPERATOR. AT&T sensed that introducing a new collect call number would not be enough. So, they made their own advertising campaigns by offering discounted collect call rates to match that of MCI’s.


Now that both companies are already equipped with phone words and competitive call rates, the war of collect-call service has begun. AT&T did not expect that most of their customers would mistakenly spell out their number as 1-800-OPERATER when dialing. It won’t turn out bad if this error would still redirect the call to AT&T. But, unfortunately, it was directed to its competitor since 1-800-OPERATER was owned by MCI. It was a big loss to AT&T.  MCI, on the other hand, reportedly earned $500,000 for their rival’s mishap.

After AT&T recognized this debacle, the old number was ceased and the new 800 vanity number was announced: 1-800-CALL-ATT.

ANI and Toll Free Phone Numbers

Using a toll free number to call a telephone equipped with a caller ID feature will result in displaying the local number assigned to the calling number. This is due to the fact that free phone numbers are inbound phone service and their physical line does not exist. It means that this service rides over a working phone number line that the subscriber have. A call made to a 1 800 number will be rerouted to the service provider’s switched based circuit going to the appropriate subscriber.

But, not all toll-free numbers are concealed. FCC (Federal Communications Commission) and the law require that telemarketers should provide a valid caller ID whenever they call a telephone number. Telemarketers can legally accomplish this using a simulated number to appear on the display of the caller ID device of the phone number called. This number can either be the 800 service number itself or a local business number. Such ruling is important to provide a way for the called party to make a return call for inquiry, order or prevent the telemarketer in making further calls.

ANI (Automatic Number Identification) is the term used for the number that is simulated using Inward WATS (Inward Wide Area Telephone Service) or simply 800 phone numbers. ANI is composed of two components namely the information digit and the phone number. It is dissimilar and unrelated to a caller ID service since it can still capture the number on the caller ID device even if call blocking is enabled.

The Role of FCC on Toll Free Service

The FCC (Federal Communications Commission) is an independent government agency in the US that was established to control and standardize both the international and interstate communications. The agency covers the following: cable, radio, satellite, television, telephone, wire, etc. FCC was created under the Communication Act of 1934 and all the 50 US states including the territories under its jurisdiction.

FCC plays a notable role in the toll free service industry as well. The commission is also responsible for regulating the rules in obtaining and using the toll free phone numbers and that they cannot be put up for sale. Even if these special telephone numbers are in the public domain, brokering/hoarding is still prohibited although there are some who practice the idea. This prompted the agency in filing court motion to clarify the system. The regulations include:

• Allocation of toll free numbers is on a first-come, first-served basis.

• Subscribers are not allowed to allocate more numbers.

• RespOrg (Responsible Organizations) are not allowed to reserve a number without a properly identified subscriber. This illegal practice is also known as hoarding.

• A reserved number must be allocated within eight months. This mandate prevents RespOrg in hoarding numbers.

Vanity numbers are now targeted for the illegal selling despite of the regulation and mandates made by FCC.

The agency also ruled out the implementation of 1800 numbers portability. This regulation states that subscribers are allowed to switch to different providers or carriers without changing their number. With this rule, subscribers are not locked with their carriers thus increasing the competition among the providers.

Unfortunately, FCC has limitations as well since it has no access to the SMS/800 database and it cannot provide the status of 0800 numbers.

The Advantages of Owning Toll Free Phone Numbers

To provide better customer satisfaction and to apply an effective marketing strategy toll free numbers are the right telecommunication tools to supplement the needs of a growing business. Owning such a special number provides the business with an easy connectivity with its customers.

Maximizing the business with a proper communication device will enable a business to gain toll free advantages over the competition. Because of its free nature, a customer can call the business for an inquiry, support, order or other services without getting charge for the call. Therefore, providing the business with better customer care.

A satisfied customer will seek the business by placing orders or making inquiries about a product or service. This gives the business more chances of selling its products and to gain potential customers. Coupling it with efficient and productive sales team will boost and create more sales.

Customers may come and go due to a flawed service, product or support. One solution to bring back the trust of lost customers is by offering a toll free service to let them know that the business is fairing well and has improved. Old customers will definitely reconsider going back especially if they have been patronizing a certain product or service for quite some time.

Having won back the trusts of consumers and provided better customer support the next benefit a business can gain, when utilizing a toll free number, is a professional corporate image. Customers will be convinced that the company is serious in doing business and providing excellent services for them. This in return will put the business in par with other larger corporations.

Service Provider Winners by 800 Number Pricing

The following toll free number providers are the winners when it comes to toll free pricing. These selected winners offers the most comprehensive and affordable toll free plans which includes some or all the full features of a virtual PBX package. The following lists offers a summary of what these providers can offer.

• RingCentral Business Plus – one of the best toll free numbers provider in the market because it offers four plans that includes all the features of a virtual PBX package. With rates of $24.99 per month or $29.99 annually, included are: free 500 minutes, 10 extensions, a free trial, and free setup.

• Halloo Solo M-500 – a plan suitable for individuals who wants to get 800 number service. At $29.95 per month, it comes with a free setup, a free trial and 500 minutes. Unfortunately, the solo plan does not offer multiple extensions which is only offered with their office plans.

• TollFree Forwarding Standard – the cheapest in terms of the monthly fee at only $19.77 a month. However, it only comes with 250 minutes. Also, they don’t have extensions. Fortunately they offer a free trial and free setup as well.

• FreedomVoice Freedom Lite – at $24.95 a month it comes with 500 minutes with an additional 5.5¢ per minute in excess. At this rate however, they do not include extensions. Check out their other plans that include multiple extensions at http://www.freedomvoice.com/plans-and-pricing/

The Toll Free Numbers Prefixes

Toll free numbers are special telephone numbers that are being used by businesses to provide free support and services to callers. A toll number is preceded by a prefix of either 800, 866, 877 or 888 and usually comes in the form of 1-8xx-xxxxxxx in the US and Canada.

While all of the prefix offers the same set of features the 800 number prefix is the most widely used, expensive and scarce. This prefix is noted as the most effective because it is the prefix first used since the advent of toll free calling in the 1960s. In fact this prefix has come to mean toll free number.

The 866 and 877 prefixes are the least popular among the others because callers who encounters these toll free prefix often mistaken them as area code numbers. As a results callers, who are not aware of their free nature, will not call these numbers thinking that these are home-based or new business numbers.

Since the 800 prefix is rare to find nowadays, 888 is accepted as the best alternative. It is also cheaper compared to the 800 prefix and can create similar credibility and professional image for the business.

And when it comes to the point of adapting one for the business it does not matter which toll free prefix to use. All of them can provide the business with branding, marketing, professional image and increased volume of calls. What is important to consider are the price affordability, toll free plans and the suitability it can give the business. Whether a prefix has a positive or negative intuition it only depends on how well a business use them and how well they market their number to make callers aware.

Toll Free Pricing and Scalability

Expect a business to grow when toll free numbers are put into use. This service enables callers to contact the business without costing them a penny. The business can also serve customers better by offering them a free support and service. Overall, utilizing a toll free service can improve business-customer relationship and acquire a potential marketing tool.

Before planning to acquire a toll free service for the business it is very important to consider the 800 number pricing of the chosen provider. A good price should reflect better toll free features such as: 3 way calling, auto-attendant, call blocking, call recording, call return, call routing, call screening, call waiting, caller ID, customer greeting, etc. As a matter of fact a decent provider even offers a toll free service that includes a full virtual PBX system package.

Price scalability is another important factor to think about. A toll free provider that offers scalable pricing plans enables a business to switch from one plan to another in order to accommodate the communication requirements. Different providers offers different pricing plan. Consider the following providers as an example:

1. RingCentral offers four scalable plans that varies on the included minutes and extensions. It allows businesses to switch from one plan to another depending on the call requirements. 
2. For $99.99 a month PhonePeople offers an unlimited plan that accommodates as much call minutes as required with 100 extensions included.
3. FreedomVoice Systems on the other hand offers customized pricing plans based on features, number of minutes and extensions.

These are just few of the many providers that offers scalable plans. Always remember that using a toll free number enables a business to grow. Before acquiring one always consider the price scalability and pricing.

800 Number Features of a Victorious Provider

Obtaining a toll free service can greatly benefit the business. Toll free numbers are so popular with many businesses that the governing body for this service had complemented the 800 prefix with other prefixes (866, 877, 888) to meet the ever growing demand. As a matter of fact more prefixes are reserved for future expansion: 822, 833, 844, 855, 880, 887 and 889.

With businesses noticing the potential of this service as a business tool it is no surprise that 800 number users has increased tremendously since its inception in the early 80s. It is now an essential telecommunication component even for a small business because it generates branding and professional image.

Today's 800 service providers even made it a sought-after service by adding more advanced functions. That is what every business look for in a provider. And to become a winning toll free provider requires the following 800 number feature, that also includes a full virtual PBX system package, offer: 

• 3 Way Calling
• Auto-Attendant
• Call Blocking
• Call Recording
• Call Return
• Call Routing
• Call Screening
• Call Waiting
• Caller ID
• Custom Greeting
• DND
• International Forwarding
• Internet Fax
• Maximum Call Length
• Multiple Extension
• Music On-Hold
• Notification
• Online Call Management
• Select Ring
• Vanity Number
• Voicemail

A toll free provider furnishing their service with more toll free features are the true overall winner. Any business planning to get 800  numbers will always seek for the suitable provider that can supply a powerful and cost-effective solution to meet their telecommunication requirements.