Planning to acquire a virtual PBX system is a nice decision to help the business provide better customer service and support. To help the subscriber better understand the PBX system jargon below is a list of the most common features that are most likely to be encountered:
Auto-Attendant – automatically redirect a caller to an extension without the intervention of a human operator.
Call Blocking – allows a user to block any phone number.
Call Forwarding – redirect a caller to another destination if the called party is unavailable or otherwise unattended.
Call Screening – a process for evaluating an incoming call before actually answering it.
Call Transfer – enables the relocation of an ongoing call to another number or extension.
Caller ID – provides caller information (name, number or location) to the called party's device display.
Click to Call – converts web traffic into phone calls by embedding the phone number to a web page link that a visitor can click.
Custom Greeting – a message or music that is used in a voicemail, on-hold message, etc.
Dial by Name – a system that announces a menu of directory extensions to the caller. Often associated with an auto-attendant.
Fax on Demand – a computer-based voice and fax service that lets callers retrieve hardcopy of documents easily.
Internet Fax – a new method of sending and receiving a facsimile via the internet.
Message Alerts – provides alerts via SMS or e-mail whenever new messages arrives.
Music on Hold – a feature that plays a music or message to a caller while waiting on hold.
Online Management – a management system included with a hosted PBX system for easy online configuration.
Voice mail – a feature for recording messages on a centralized system for later retrieval.
Auto-Attendant – automatically redirect a caller to an extension without the intervention of a human operator.
Call Blocking – allows a user to block any phone number.
Call Forwarding – redirect a caller to another destination if the called party is unavailable or otherwise unattended.
Call Screening – a process for evaluating an incoming call before actually answering it.
Call Transfer – enables the relocation of an ongoing call to another number or extension.
Caller ID – provides caller information (name, number or location) to the called party's device display.
Click to Call – converts web traffic into phone calls by embedding the phone number to a web page link that a visitor can click.
Custom Greeting – a message or music that is used in a voicemail, on-hold message, etc.
Dial by Name – a system that announces a menu of directory extensions to the caller. Often associated with an auto-attendant.
Fax on Demand – a computer-based voice and fax service that lets callers retrieve hardcopy of documents easily.
Internet Fax – a new method of sending and receiving a facsimile via the internet.
Message Alerts – provides alerts via SMS or e-mail whenever new messages arrives.
Music on Hold – a feature that plays a music or message to a caller while waiting on hold.
Online Management – a management system included with a hosted PBX system for easy online configuration.
Voice mail – a feature for recording messages on a centralized system for later retrieval.
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