Friday, April 16, 2010

A Glossary of the Most Common Virtual PBX System Features

Planning to acquire a virtual PBX system is a nice decision to help the business provide better customer service and support. To help the subscriber better understand the PBX system jargon below is a list of the most common features that are most likely to be encountered:

Auto-Attendant – automatically redirect a caller to an extension without the intervention of a human operator.

Call Blocking – allows a user to block any phone number.

Call Forwarding – redirect a caller to another destination if the called party is unavailable or otherwise unattended.

Call Screening – a process for evaluating an incoming call before actually answering it.

Call Transfer – enables the relocation of an ongoing call to another number or extension.

Caller ID – provides caller information (name, number or location) to the called party's device display.

Click to Call – converts web traffic into phone calls by embedding the phone number to a web page link that a visitor can click.

Custom Greeting – a message or music that is used in a voicemail, on-hold message, etc.

Dial by Name  – a system that announces a menu of directory extensions to the caller. Often associated with an auto-attendant.

Fax on Demand – a computer-based voice and fax service that lets callers retrieve hardcopy of documents easily.

Internet Fax – a new method of sending and receiving a facsimile via the internet.

Message Alerts – provides alerts via SMS or e-mail whenever new messages arrives.

Music on Hold – a feature that plays a music or message to a caller while waiting on hold.

Online Management – a management system included with a hosted PBX system for easy online configuration.

Voice mail – a feature for recording messages on a centralized system for later retrieval.

2 comments:

  1. Hi,

    I appreciate your constant update on the telecom trends.

    I represent PBX Plus (http://www.pbxplus.com) which is based on the award winning (Best of Show for SMB at IT Expo, LA 2009) platform – InVox (http://www.invox.com).

    We would like to see you signup and review PBX Plus. I would be happy to add a FREE US or UK number with unlimited minutes to your account.

    Your number would greet your callers with “Thanks for calling… Please say the name of the person or department you are trying to reach.” Caller can just say your name “…“and call will be forwarded to your mobile, landline or Skype account. It works with my Skype, offers free speech recognition, voicemail and voicemail transcription, eFAX (Fax In), Fax Out, Outbound FAX, Fax on Demand,unlimited extensions and sub-extensions etc.

    The drag and drop designer (visio-like) can be used to configure PBX in just 15 mins. Wizard configures the PBX based on the answers to each question about your business.

    In fact, show attendees at IT Expo walked out “This is the best I have seen till day for telephony era!”

    I look forward to hearing from you.

    Thanks.

    John Smith
    PBX+

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  2. PopFax.com offers very good internet fax service. I'm using it for about 2 years and I'm satisfied. It always was cheap and confortable. They have a new option to send SMS . I have tried it and it's pretty useful and reliable. More information on FAQ page.

    ReplyDelete