Monday, April 26, 2010

Important Call Controller Features and Functions

These days, small business phone solutions can create a positive impact on the business’ goal of providing an effective customer support, as well as an organized communication with the aid of feature-packed phone systems. With the seamless telecommunication, and the internet and mobile technology convergence, service providers are taking another step to enable its users to gain more control over their system by supplementing a Call Controller application that can be installed on their PC.

This application, coupled with an online account, turns a PC into a command center for real-time call management. It provides simple tasks like fax access, contact management and business efficient functions like:
  • Call Logging – allows call logs to be stored. These logs contain important information like caller ID, name, date, time and transaction result.
  • Call Pickup – a user can listen to a caller while leaving a message and an option to answer the call.
  • Call Recording – gives the user the ability to record a conversation for storage and retrieval.
  • Call Response – for rejecting, redirecting or responding to a call with a text message.
  • Call Routing – provides a drop-down list of phone numbers to where a call can be forwarded.
  • Call Screening – the controller intercept a call by giving the user some call-handling options and a display and/or announcement of the caller’s name and number.
  • Conference Call – enables multiple callers to join the conversation.
  • Software Integration – can be seamlessly integrated with most software applications such as Outlook.
  • Text-to-Voice Message – allows an automated attendant to announce a text message to the caller.
  • VoIP Service – allows answering of calls on a PC.
Doing business using a phone system with a call controller has never been this easy.

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