Tuesday, April 6, 2010

Common Virtual PBX System Features

To allow an organization to connect its existing phone lines to a single number requires a virtual PBX system. This system is a network of communication channels that exists on the hosting provider's premise. In short, a company does not need to worry in purchasing expensive communication equipments or maintaining its own phone system.

This system revolutionized the way business communicates by presenting advanced features that utilizes the power of the internet. The following list showcases few of the most common virtual PBX features:
  • Auto-Attendant – this is a feature that automatically transfer callers to different extensions, without the intervention of a human operator, by offering a simple menu system.
  • Toll Free Phone Number – this is a special telephone number that allows callers to dial the business for free. Most suitable for businesses that offers free customer support or services. It may come in different prefixes such as: 800, 866, 877 or 888.
  • Voicemail – sometimes called a messagebank, vmail or VMS. This feature enables a caller to leave a message in case a call is unattended or unanswered.
  • Call Forwarding – also called FindMe or FollowMe service. This allows a call to be redirected to another number such as a mobile, home phone or even abroad.
  • Internet Fax – a feature that eliminates the requirement of a tradition fax machine. Instead, it offers the most modern and convenient way in sending/receiving facsimiles by utilizing the internet.
  • Virtual Local Number – a number that is not directly associated with a phone line. Instead, it is programmed to be redirected to any number. This allows virtual presence in different key cities.
With a virtual phone system a business can provide the best customer service without any hassle because everything is taken care by the hosting provider.

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