Wednesday, April 14, 2010

Virtual Extension Features and Benefits

What is the best solution to connect users to any phone line so that any inbound calls can be received even outside of the business premise? The answer is virtual extensions. What is it, you may ask? Well, a virtual extension is a telephony feature that allows any numbers (cell phones, home phones or office phones) to be virtually associated to a single or multiple numbers, as an extension in order to have the ability to redirect inbound calls to any destination.

Because of seamless connectivity, extensions are suitable to employees or organizations located in different locations. What’s impressive about a virtual extension is that it creates an impression to callers that satellite companies operate as a single office. Moreover, each extension can be configured according to the owner's requirements, allowing customization of the following settings:
  • Address Book
  • Call and Fax Rules
  • Caller ID
  • Dial by Name Directory
  • Extension Number
  • Greetings
  • Name
  • Time Zone
  • Voice mail
Extensions are not only customizable but are also virtual. They can be created anytime, instantly and after, provide the ability to connect to any generic SIP device. This then allows easy communication with remote teams anytime, anywhere.

A company equipped with virtual extensions features can create a bigger and professional business image because it can take advantage of creating virtual departments even if it has only a single employee.

Accessibility is another benefit an extension can give because it prevents callers from reaching busy phone lines. If in case they still do, then they still have an option of leaving a voice mail, to hold or to be rerouted to another number.

Virtual extensions can aid a company in saving money since they are easy to deploy and maintain. Because of their virtual nature they eliminate the requirement to purchase any additional hardware or equipments.

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