Automatic Routing and Scheduling with Answering Rules

Businesses equipped with advanced PBX functionality, such as a toll free number, are to expect huge volume of calls on a daily basis especially during the time of special promotions or discount offerings. With an answering rules feature companies can prevent business phone lines from being cluttered due to numerous inbound calls.

This feature enables a phone system to be easily configured with unique settings suitable for the business requirements in order to have a flexible call answering and rerouting preferences. With answering rules a system can be fine-tuned based on different factors:

• Date and Time – enables a call to be rerouted to specific destination depending on the specified date or time. For example, a caller can be redirected to a home or a mobile number if a call is made after office hours.

• Caller ID – prioritized calls can be redirected, for example, to a mobile number by simply identifying the caller disregardless of the date and time.

• Number Called – each phone number can have its own rule. A specific number can be configured to automatically forward inbound calls to a voicemail for instance.

Utilizing this useful PBX feature will allow the business to direct calls to any numbers or voicemails depending on the settings made. It is not limited to call forwarding or scheduling because it can also provide custom greetings to be announced on different times and day of the week.

VoIP answering rules feature is also being offered by different VoIP phone service providers which offers the same capabilities but offers much more flexibility because it utilizes the power of the internet. Whether a business is using the PBX or the internet-enhanced feature it enables the phone system to maximize communication.