Call Forwarding- Office phone Systems Feature

The best weapon to gain customers and create profits is through proper and good communication services. In a business community communication is indispensable whether you belong to a multinational company across the country or world. A good communication via call forwarding helps keep in touch with affiliates and consumers. An open stream of communication is an essential business survival that’s why virtual PBX system was made to maintain this line of communication in all parts of the world.

The office phone systems provide an interactive atmosphere for business owners. These phone lines are ready to go just plug it and play. This system provides an easy access and support to an active modern day work force. In that manner, businesses can project the image that they have and accommodate all the inquiries of each customer. Good thing about call controller is that it’s so easy to configure with VoIP services you can answer call straightforwardly from your PC. Most companies do meetings and staff in that way they can easily manifest through creating a group of people from other branch of the business to participate in a conference calls using the drop down contact list. For customer care businesses gives their customers a positive impression by simple using a prompt auto attendant service to play messages whenever a call is intercepted, using a PC.


The forwarding is the most flexible thing to use to you and your employees at work any time of the day. A traditional phone system is face off already and seen as not only take up space in the office, but they are also inconvenient to use in a business industry since they require manual installation. Besides, physical phone setups also deliver choppy and unclear communications that sometimes limit the communications of both parties.

Important Call Controller Features and Functions

These days, small business phone solutions can create a positive impact on the business’ goal of providing an effective customer support, as well as an organized communication with the aid of feature-packed phone systems. With the seamless telecommunication, and the internet and mobile technology convergence, service providers are taking another step to enable its users to gain more control over their system by supplementing a Call Controller application that can be installed on their PC.

This application, coupled with an online account, turns a PC into a command center for real-time call management. It provides simple tasks like fax access, contact management and business efficient functions like:

• Call Logging – allows call logs to be stored. These logs contain important information like caller ID, name, date, time and transaction result.

• Call Pickup – a user can listen to a caller while leaving a message and an option to answer the call.

• Call Recording – gives the user the ability to record a conversation for storage and retrieval.

• Call Response – for rejecting, redirecting or responding to a call with a text message.

• Call Routing – provides a drop-down list of phone numbers to where a call can be forwarded.

• Call Screening – the controller intercept a call by giving the user some call-handling options and a display and/or announcement of the caller’s name and number.

• Conference Call – enables multiple callers to join the conversation.

• Software Integration – can be seamlessly integrated with most software applications such as Outlook.

• Text-to-Voice Message – allows an automated attendant to announce a text message to the caller.

• VoIP Service – allows answering of calls on a PC.

Doing business using a phone system with a call controller has never been this easy.