Office Phone System's Lair

Advantageous Calling Card Features

2011-01-06T19:40:00.000-08:00

It would be difficult to choose the right calling card, aside from the fact that there‘s a lot of providers, there are also lots of calling cards with a wide range of features to choose from. A company may choose one over the other due to certain capabilities missing from another calling card. That feature might be like a typical functionality which is not present to the other or it can be a complicated one. Whatever features are necessary, the most important thing is that it can be able to make something available in the business that is used together in a well organized and dependable communication.

The following is a list of some calling card features:

No Pin Required – There’s no need for you to remember your pin, it won’t consume your time and effort and offers you the no pin required dialing option.

Nationwide access – Stay in touch with your friends and family. With the lowest rates and much connection from anywhere!

Automatic recharge – It automatically sets a recharge amount and every time a certain limit drops in your balance, your card will be starting to recharged.

Speed Dial – There’s no need for you to enter the order of digits that represents the destination number. Save the numbers you call the most and, on your phone, when you are asked for the destination number you just have to enter the short order of keys, from *1 to *9.

Hot Dial – In your calling card, can use the hot dial feature if you have numbers that you call regularly and want to make your calls connect faster than the usual. This will affiliate an access number, with your PIN and a destination number. And, you have to enter the number you are calling from in order for you to use the no pin required feature. In this way, by the time you dial a certain access number on your phone, you will be easily connected.

Common Sources for Music On-Hold

2011-01-04T01:11:00.000-08:00

While most music on-hold system already has a default music samples, some users may be force to find other sources due to certain issues such as format and compatibility. This is important because some on-hold music systems run on a server that is not capable of converting the music sample to a compatible format.
Fortunately, most providers allow the use of other sources to use for the music on hold:

CD-ROM (Compact Disk-Read Only Memory):
Some providers may offer extra music on a CD-ROM which the user can easily upload onto the system. Not only does this CD-ROM contains music but it may also include custom greetings and voice prompts that are designed for use with other phone system feature like the automated attendant. But, be cautious when using CD-ROM as the source for the music on hold feature since this can have licensing issues and it should not be distributed to anyone else. A CD-ROM may also contain other samples like music loops.

Multicast and Unicast:
These sources are suitable for use with the phone system’s on hold music since they can conserve the use of system resources. Multiple users can also be supported simultaneously by sharing a single stream of audio via the internet. Unfortunately, making use of these sources requires the management and configuration of different devices, IP addresses and ports. To use multiple audio also requires configuring and incrementing of different IP addresses, and not port numbers, for each source in order to prevent the network from being saturated.

Guide in Choosing Business Voicemail Service

2010-12-28T01:03:00.000-08:00

Voicemail is one of the many features of a small business phone system that can be very useful in supporting customer service for business and home office. Voicemail system is capable of storing and recording voice messages that can be retrieved anytime you want for review and future listening. You may categorize all the voice messages that will pass the voicemail box according to its importance; you can tag it as urgent or non-urgent messages. Aside from this, voicemail system can boost up professional image of your small business. So, in order for you to get the best voicemail you need to consider the few tips provided here:

Consider the impact of voicemail to your customers. As much as possible keep a business voicemail that maintains a pleasant environment for your customers as well as to the users.
Look for a phone system provider that proposed a voicemail service and automated attendant at the same time. This feature tandem will ensure that your phone system can forward calls from one extension to another. Best voicemail service can detect call progress. This call detection service will give you no difficulty in terms of integrating the service to another phone features.
Consider also how many calls your voicemail can handle. If necessary get a multi line voicemail that will accept several calls at a time. What's more, it is advisable to acquire a dynamic port voicemail system if you have an auto-attendant service.

Modern voicemail like the internet voicemail service will even allow you to receive online fax, create group lists and establish a guest voicemail box. So, start examining your voicemail requirement now and get a phone system that will back up all your business communication needs.

Information Exchange between Lawyers and Clients

2010-12-15T23:02:00.000-08:00

Excellent legal service and competent lawyers is what a successful law firm is made of. But, these are not adequate if there is no proper coordination between lawyers and clients. Day to day process on a law firm usually involves a lot of information exchange and it is important to have a system to quickly access and convey information. It is also crucial to keep information that goes in and out of the firm confidential, organized and secured. All of these can be attained with the use of the following:

Call Forwarding – clients can easily reach a lawyer by allowing the office phone system to access all of the phone numbers configured on the call forwarding feature.
Internet Fax – one of the reliable tools not only for law firms but also for every business. Transmitting documents the fast and secure way is more probable with this technology rather than utilizing an old fax machine. Law firms can assure a reliable exchange of information between them and their clients since internet faxing does not rely on PSTN (Public Switched Telephone Networks).
Voicemail – law firms may not be opened 24 hours a day but their phone system is. Phone calls from clients can be unexpected anytime of the day and even during sleeping hours. But, that does not prevent information from being conveyed since unattended calls are taken care of by allowing callers to leave important messages on the voicemail inbox. Modern phone systems can even notify the user that a new message has arrived via SMS or e-mail alerts.

Choosing the Best Phone System for Small Business

2010-12-10T00:47:00.000-08:00

Business phone systems are likely to vary from the smaller end of the scale all the way to the top. Since the phone is often the easiest way to reach clients and customers, it is then one of the essential decisions that businesses can make. Purchasing a phone system is not that simple. What makes it even more difficult is that phones systems are evolving from time to time and prices are also increasing. That is why it is better to find a provider who can help. But be careful in choosing. Many phone providers do not keep up and continue to recommend too expensive phone system. Although we all know that every company needs an effective, reliable phone.

Here are some tips and information on how to choose a phone system:

Voice over IP (VoIP). VoIP is ideal for small businesses. Small offices need only few telephone lines and a basic voicemail. VoIP services require you to have enough bandwidth computer networks and the right equipment to achieve the highest possible call quality. And it can also help you keep connected while keeping your overall costs down.

Investing into your phone system. Do not hesitate to invest for your office phone system. Although the internet now plays an important role in the business industry, the phones are still fundamental to business success.
PBX (Private Branch eXchange) equipment including switching facilities to route calls between employees and outside lines. Standard PBX systems are usually ideal for medium to large industry, but the new PBX vendors provide services to the small business market with VoIP technology.
Virtual PBX (or PBX) systems cost about $ 10 to $ 50 per month, depending on the nature and number of lines your business have.

Now, when choosing the right phone system for your business, realize that you must take into account how many employees will use the computer. This will determine the hardware you will be buying for your small business. Look forward to the expansion, and create a space for future employees, or the purchase of a new hardware that can improve your service.

Useful Phone System Features

2010-12-05T22:22:00.000-08:00

Choosing the right office phone system can be difficult. Not only are there lots of phone system providers but, there are also lots of systems with various features to choose from. A company may choose one over the other due to certain features missing from another system. That feature can be something simple like allowing a user to send an announcement over a speakerphone or rather it can be complex like a customizable answering rule that can redirect calls using the an ACD (Auto-Call Distributor). Whichever features are required what is important is that it can provide the business with an efficient and reliable communication.

Below is a list of some phone system features a sales representative would be using:

Answering Rules – provides enhancements to the call forwarding feature.
Automated Attendant – eliminates the need to hire a human operator since it can handle and manage inbound calls.
Call Blocking or Screening – identify and filters unwanted telephone numbers from calling.
Call Forwarding – redirect a call to another number or extension.
Call Logs – detailed communication logs.
Call Transfer – provides a way for the user to transfer an ongoing call to another number.
Click to Call – a website feature that allows users to freely connect to the business by phone.
Custom Greetings – allows playing of specific greetings for every caller.
Dial by Name Directory – a menu system that enables callers to easily reach the appropriate contact.
Extensions – extra lines that can be added to a phone system.
Fax On-Demand – a system that can allow customer or callers to retrieve a copy of a document using a fax machine.
Internet Fax – a green and cheap alternative to a fax machine.
Local Number – ordinary number based on location or area. A provider may offer either this number or a toll free number with their phone system.
Message Alerts – a notification that is sent via SMS or e-mail whenever new voicemail messages or faxes are received.
Message On-Hold – plays messages or announcements to a caller that is put on hold.
Music On-Hold – plays background music when a caller is put on hold.
Real Time Call Controller – a desktop application for managing calls.
Toll Free Number – a special phone number that allow callers to contact the business free of charge.
Unlimited Calling – some providers may offer either unlimited calls for inbound, outbound or both.
Voicemail – provide callers with a way to leave a message when their call is unattended.
VoIP Phones – are phone units that may be included along with the telephone system.

Answering Calls with the Real-Time Call Control

2010-11-29T22:32:00.000-08:00

Due to budget constraints some small businesses may employ a limited number of staff which can result on everyone being consumed on their tasks including answering and attending to phone calls. Without a receptionist, there will be times when no one is available to answer an incoming call since some of the employees are out of the office for an appointment.

This situation can hinder good customer service and may put the business in peril particularly when important calls are always neglected. What the business needs to avoid this hindrance without compromising the tasks of each staff is a small business phone system solution equipped with a real-time call control feature.

This call controller is business telephone system call management tool that allow each user to have the ability to manage and control their own extensions. It is actually an application that provides the user with a desktop interface for controlling and managing calls using the computer. With this tool, other features such as answering rules, automated attendant, call forwarding, call routing, etc., can be easily configured to meet the preference of each users. Utilizing this desktop application can also provide the business with effortless inbound and outbound call management.

This feature works by allowing each call to be answered by an auto-attendant. The caller is presented with a categorized menu of extensions to easily reach the appropriate person. If the selected extension is not answered, busy or simply unattended, the call is either rerouted to another number or sent to the user’s voicemail to allow the caller to leave a message. If the user is in front of the computer, the desktop call controller displays the caller ID and other caller information with a pop-up window with other options to answer, reject or redirect the call.

With this tool, the company can work efficiently without having to worry of missing any calls.

Where Phone System Hackers Hide

2010-11-22T23:26:00.000-08:00

Some phone systems are utilizing a feature, called the dial-by-name directory, which hackers can take advantage of by obtaining valuable information in it. This telephony feature usually works in conjunction with a voicemail system by providing callers a categorized menu when connecting to the proper contact or department.

Callers can easily access this directory feature by pressing “0” on their telephone keypad. Most companies’ assign this number by default and it is usually configured to be accessed after dialing the main phone number or after the voice mail box has activated. Phone hackers carry out their attack after office hours to be sure no one answers the call they will make.

Hackers are not hackers if they are not capable of protecting their identities. To conceal their location or identity a phone system hacker usually hides behind the following:

Business Phones – with the use of the phone system’s manual or user guide an attacker can easily spoof the system by entering the default administrator password which is usually not changed. Once in, the hacker can easily use the system as a platform for attacking other system.
Residential Phones – a caller ID can easily reveal who the calling party is. Phone attackers can trick the phone system by entering the code *67 before dialing the number they will call. It is a code for hiding the phone number they used for calling. Unfortunately, this technique does not work when calling toll free phone numbers or N-1-1 codes like 911.
VoIP (Voice Over Internet Protocol) Servers – open-source PBX software, like Asterisk, can be utilized and configured to hide any attackers’ identity by using any number they want.

Collaboration Tools for Virtual Law Firms

2010-11-16T21:59:00.000-08:00

Today’s virtual law firms are relying on the benefits of modern technology to work together with fellow lawyers and coordinate with clients effectively in order to get the job done. Some of these collaboration tools that are now being enjoyed by law firms are:

Conference Calling - a simple but effective tool that provides lawyers with an instantaneous communication using a telephone. An ordinary telephone will work and serve well the communication requirement of two persons. But, if it involves more than two parties then a call conference is the suitable tool to employ. Modern communication devices like home telephones, mobile phones, virtual PBX and VoIP (Voice Over Internet Protocol) systems now includes this as an added feature.
IM (Instant Messaging) - it has been the communication tool of choice for teens and young adults. Today, IM has found its way on world of business such as law firms and some users are starting to abandon some of their communication tools like e-mail or voicemail for it. With IM, users can communicate in real-time with the ability to share different files. Among the popular IM applications are: AIM (AOL Instant Messenger), Google Talk, Skype, Yahoo Messenger and Windows Live Messenger.
Remote or Screen Sharing - it is a technology that allows a user to virtually share the computer desktop with another user for the purpose of sharing images, documents, presentations or troubleshooting. Some enterprises are utilizing this tool to hold online meetings. Other functions that can be achieved with it are: annotations, chatting, downloading, installation and recording.
Web Conferencing - a tool that most enterprises are now using since it allows them to share almost anything like audio, desktop screen, documents, images, software applications, videos, etc. Unfortunately, it is one of the most difficult tools to implement and may require a company to provide this service.

Technologies for Business Use

2010-11-10T22:54:00.000-08:00

Almost everything involved in operating the business these days are being streamlined by technology. From accounting, administrative, customer support, list management, production to marketing modern technology is used to increase productivity and profit.

Most businesses are using basic business technologies like a PC (personal computer), phone system and mobile phones. But, depending on the business type and size, some may utilize additional and specialized devices to meet the growing necessities of the company. With continuing research and development, there is always a technology to answer the needs of every business:

Cellphone/Handheld Device – enable users to become mobile and provides them with features like contact management, internet connection, MMS/SMS (Multimedia Messaging Service/Short Message Service), etc.

Computer - gives the business with the ability to handle basic and sophisticated tasks such as internet access, graphic design, word processing, etc.
Office Phone System - it is one of the most important communication equipment a company should have. Telephone systems can provide complete control and management of calls, extensions, faxes and voicemails. Affordable PBX services are now being offered by various providers. These modern telephony systems are packed with useful call management features like answering rules, call controller, times of day routing,office phone system extensions, virtual PBX voicemail, and many more.
Printer - allows documents and reports to be printed. It comes in basic types: dot matrix, inkjet and laser.
Toll Free Phone Number - it provides a way for customers to call the business, for inquiries or orders, free of charge. Telephone companies are now offering this service but, if the company already have a virtual PBX phone system then it is likely to be included as an added feature.
VoIP (Voice Over Internet Protocol) - provides cheaper calls than ordinary telephone lines since it make use of the internet for transmitting voice and other data. Unfortunately, its quality depends on the speed of the internet connection.

Other technologies that are valuable to any businesses are: fax machine, software application and photocopier.

A Guide in Choosing and Measuring the Effectiveness of Advertising

2010-11-04T22:54:00.000-07:00

Advertising and marketing involve s numerous errors, guess works and trials. It takes a bit of experiment to mix and match the media that should be use in carrying a simple advertising campaign. But, before choosing which media to utilize it is important to know that efforts are required in determining their effectiveness.

Luckily, there are various ways in measuring the usefulness of a chosen media before putting it into use. Below is a method in deciding which media to use:

Select the type of media to employ:
- Classified Ads
- Coupon Mailers
- Direct Mail
- Internet
- Magazines
- Newspapers
- Outdoor Marketing/Advertising
- Radio
- Telemarketing
- TV
- Specialty Items
Contact the company offering this type of service.
Get to know, by talking to an appropriate company or sales representative, which competitors are making use of it and for how long.
Gather the competitors’ ads, if obtainable or available, and make a thorough review. Evaluate the contents that are used such as context, offers, toll free numbers, tracking numbers, etc.

Most advertisers are contented after putting the media to use. Most of them do not realize the significance of tracking and knowing the outcome of an advertisement. Those who do not recognize this will end up spending a lot of money to unproductive campaigns. Here are few ways in knowing the results:

Ask different customers of how and where they know about the advertisement, company, products or services.
Keep a documentation of advertising or marketing response for analysis and review.
Make use of 800 phone numbers where consumers can freely call.
Place a key number or contact information along with the ad.
Provide demonstration, free trial, samples or special offers.

Significance of Virtual Phone Systems

2010-11-01T00:29:00.001-07:00

A growing business tends to expand its workforce in order to cater efficiently the business’ growing needs. That means additional employees are hired to fill-up the gap for external or internal positions. Not only does it require additional employees but it also needs to re-adjust its phone system in order to accommodate the growing volume of calls on a day to day basis.

The early phone system can handle the growing business needs through the additional telephone lines. However, this solution may be adequate to counteract telecommunication problems but, unfortunately it can lead to inefficiency and substantial cost. In addition, adapting such systems will also result to bigger problems when it comes to improvements or upgrades. These systems may not work well with the modern technology. These days, the virtual PBX has been preferred by most of the business proprietors to respond to their growing business communication needs. A virtual phone system is already designed to elevate the business communication and that it can be easily integrated with the trending computer, internet and mobile technology.

Most of the virtual PBX phone systems features were designed to provide the business with reliable call management in order to get instant connection with customers, staffs and other business contacts.

Most telecommunication providers pack their phone system service with rich features like toll free or local number, call forwarding, internet fax, voicemail, online account management, virtual extensions, call whisper and many more.

How important are these features? Let us take a look at followme call forwarding. FollowMe is a useful feature that prevents calls from being neglected. It presents the caller with a list of available contact numbers for the intended person to reach wherever he or she may be located.

Collaboration Tools for Law Firms

2010-10-28T20:50:00.000-07:00

In general, law firm practice and services are facing a big challenge when they start to think about the assumption of the collaboration tools to utilize. Latest methods for delivering such service have resulted in coining new terms such as Electronic Discovery 2.0, Law 2.0 and the Web 2.0. These are important terms that indicates new processes being innovated and used for the deliverance of legal services that takes advantage of today’s information technology and modern telecommunication.

To equip lawyers with collaboration tools means to eliminate geographic barriers which enable them to effectively represent their clients’ case wherever they maybe. Technology has led to the transition of law firms into today’s virtual law firms:

IM (Instant Messaging) – an online form of real-time communication that is text-based.
Internet Fax – allows the sending and receiving of faxes via the internet.
Intranet – an internal website for an organization that used for secure sharing of private information.
KMS (Knowledge Management System) – an IT (Information Technology) based system used by different companies for capturing, creating, distributing, sharing or storing of information.
Open-Source Software – software or an application that are available at no cost to any business.
P2P (Peer to Peer) Network – a network of computers that are connected directly to the internet. This eliminates the requirements of web servers or web host to access the internet.
Packet Sniffer – software utility used for the purpose of capturing, intercepting or logging of data on a network.
PBX (Private Branch eXchange) – phone system for serving the communication requirements of a business.
Social Networking – web services that allow the creation of an online community profile in order to make friends, promotion, share information or to socialize. Among the popular social networking sites are Facebook and Twitter.
SQL (Structured Query Language) – programming language used for modifying, managing or querying of information on a database. Popular free SQL are MySQL and PostgreSQL.
SSL (Secure Socket Layers) – protocol that provides secure communication over the network.
Virtual Phone Extension – phone system feature that allows an extension to be assigned to any number.
VNC (Virtual Network Computing) – graphical system for remotely sharing the computer desktop through the internet or network.
VoIP (Voice Over Internet Protocol) – a protocol that transmit voice via the internet.

Office Telephone System Types

2010-10-21T22:42:00.000-07:00

One of the most widely used forms of telecommunication system today is the phone system. While most are aware of its use, few are familiar with its details, features and operations. This results in improper installation and therefore leads to ineffective use.

Telephone System, Equipments and Functions
Typical office phone system components includes the main distribution or switching equipments, software application, telephone station set and trunk lines. Advancement in IT (Information Technology) and telecommunication technology in the past decades has introduced modern equipments that added to the expansion of today’s modern telephone systems. Moreover, these latest innovations led to the significant development of quality communication.

Telephone System Types
Despite of these improvements, the major concept of the phone system not been altered. In fact, phone systems can be categorized in different types which include key systems and PBX.

Key System – It was 60 years ago when this type of telephone system was introduced. With its root stemming to the technology of the electro-mechanical, its most obvious feature is the use of keys or buttons designed to allow a user to quickly connect to a phone line. Modern key systems are purely electronic in nature and make use of a microprocessor to further enhance its functions.
PBX (Private Branch eXchange) – Early PBX systems are comprise of basic components namely common control, network/terminal interface, phone stations, switching matrix, and transmission media. Its evolution from human operated switchboard to computer-controlled circuits has made it a cost-effective solution for business communication. Unfortunately, some of its equipments are notably bulky which can also take up precious office space.
Virtual PBX / Hosted PBX / IP-PBX – Continuous research and development have paved the way for a much better alternative to the aging PBX phone system. These modern systems are the fusion of computer, internet and mobile technology. Utilizing these systems does not require the purchase of expensive hardware since all the components are hosted on the provider’s premise.

800 Numbers General Terms and Definition

2010-10-17T20:53:00.000-07:00

FCC (Federal Communications Commission) – a government agency in the US that is responsible for standards and regulations for licenses, rates, tariffs, etc.
NASC (Number Administration and Service Center) – is an organization that administers and provides user support of the SMS (Service Management System) database.
PUC (Public Utilities Commission) – is an agency that is responsible for the regulation of services, rates, etc., of public utilities or services such as an electricity, water or telephone. Depending on the state or city PUC is also known as PSC (Public Service Commission), UC (Utilities Commission) or URC (Utility Regulatory Commission)
Regulator – a governing body, like FCC or PUC, which is responsible for the regulations or standards.
RespOrg (Responsible Organization) – is the provider of a toll free number to a subscriber. RespOrg are required to access the SMS database to make sure that the number to be issued is obtainable.
SCP (Service Control Point) – a database under the SS7 (System Signaling 7) network which the SSP (Service Switching Point) give queries for lookup and verification of 800 phone or LNP (Local Number Portability) numbers.
SMS/800 (800 Service Management System) – the toll free phone numbers database and system that is administered by the NASC and provides access to RespOrg in amending data about 800 numbers. It also shares information with the SCP database.
Toll-Free Subscriber – a subscriber of a toll-free number to a RespOrg.
Toll-Free Number – is a free-of-charge number of a business for callers. In the US, this number makes use of 800, 855, 866, 877 or 888 prefix.
USF (Universal Service Fund) – is a fund program that was created by the FCC to meet the mandates of the Telecommunication Acts of 1996.

Pros and Cons of Some Phone Systems

2010-10-13T00:04:00.001-07:00

Planning to acquire a phone system is not a simple task. With too many providers in the market these days, comparing each of their system is already bewildering. Moreover, telephone systems come in different types so one could make a wise decision of choosing the right system for their business since each of them has their own pros and cons.

CentrEx (Central Exchange)
This phone system was developed in order to resolve the disadvantages brought about by a traditional PBX system. With a Centrex system, a company will no longer experience the hassle of maintaining the system since it is already located on the premise of the hosting provider. Unfortunately, this system also carries its own sets of disadvantages:

Pros
• There are no requirements to purchase expensive and bulky equipments.
• Features and functions can be customized according to the requirement of the business.
• It is easier to add more phone lines or extensions.
Cons
• The inability to choose the preferred hardware or equipment to use.
• The carrier or provider may charge more for the monthly maintenance and service.
• Additional features are not free.

Key Systems
It is a phone system that requires a metal, plastic or wooden telephone closet where all the wirings are fitted. Key systems are only suitable for home or small businesses use since they only offer basic telephony features like conference call or voicemail.

Pros
• Affordable and less expensive than PBX system, virtual PBX system or other phone system types.
• Easy to configure and set-up
• Requires less space.
Cons
• Limited in features and functionality
• Less modern phone system
• Not user-friendly to operate or configure

Pros and Cons of Some Phone Systems

2010-10-12T00:34:00.000-07:00

Planning to acquire a phone system is not a simple task. With too many providers in the market, comparing each of their system is already bewildering. Moreover, telephone systems come in different types so one should make a wise decision of choosing the right one for the business since each of them have their own pros and cons.

CentrEx (Central Exchange)
This phone system was developed in order to resolve the disadvantages brought about by a traditional PBX system. With a Centrex system, a company will not have the hassle of maintaining the system since it is located on the premise of the hosting provider. Unfortunately, it still have its own sets of disadvantages:
Pros

There are no requirements to purchase expensive and bulky equipments.
Features and functions can be customized according to the requirement of the business.
It is easier to add more phone lines or extensions.

Cons

The inability to choose the preferred hardware or equipment to use.
The carrier or provider may charge more for the monthly maintenance and service.
Additional features are not free.

Key Systems
It is a phone system that requires a metal, plastic or wooden telephone closet where all the wirings are fitted. Key systems are only suitable for use with home or small businesses since they only offer basic telephony features like conference call or voicemail.
Pros

Affordable and less expensive than PBX system, virtual PBX system or other phone system types.
Easy to configure and set-up
Requires less space.

Cons

Limited in features and functionality
Less modern phone system
Not user-friendly to operate or configure

Developer Tools and Software for PBX Systems

2010-10-06T22:51:00.000-07:00

Businesses and providers alike now have two options when choosing tools and software for their phone system. Just to note, different application and software developer tools now fall in two categories: Asterisk and Non-Asterisk.

Asterisk-Based:
Asterisk is considered as the best software for PBX systems because of its free nature and rich features. The following lists are few of the add-ons and tools that can be utilized together with Asterisk.

Asterisk-Perl Modules – modules in the form of Perl scripts are widely supported on Asterisk and developed by the Open Source community.
AstLinux – a Gentoo Linux flavored OS (Operating System) with pre-installed Asterisk.
AstWind – a Windows version of Asterisk implemented only for evaluation.
AMP (Asterisk Management Portal) – a PHP/Perl and web-based PBX phone system interface for Asterisk utilizing MySQL database.
JAsterisk – is a Java-based phone system interface for Asterisk.
LDAPGet (Lightweight Directory Access Protocol Get) – these are modules that can be customized and configured for multi-server setups, lookups, dial-plans, etc.
TAFM (The Asterisk Fax Manager) – a fax add-on that making use of Python scripts.

Non-Asterisk Based:
These are add-ons and tools that can be used in other platforms like MacOS X, Solaris, etc.

Bayonne – a GNU (GNU is Not Unix) telecommunication server.
Envox – commercial tools using Intel’s telephony products.
IDP (Intel Diagnostic Products) – are gateways and interface cards for telephony applications.
Open H.323 – an open-source version of the protocols recommended by the ITU (International Telecommunication Union).
SER (Session Initiation Protocol Express Router) – another open-source server from IPTel.
VOCAL (Vovida Open Community Application Library) – are open-source modules use for building telephony frameworks for IP PBX, virtual PBX or VoIP (Voice Over Internet Protocol).
VOCP (VoiceXML Open Core Protocol) – Perl-based modules for adding IVR (Interactive Voice Response), fax and messaging functions.

Spelling Trouble with 800 Toll Free Vanity Numbers

2010-09-30T23:45:00.000-07:00

With the advent of toll free numbers, many companies have found a phone service luxury that provided their business with positive benefits and comfort. But for AT&T, it was a different story. The advantages that they have expected from this number have backfired against the telecommunication giant. This vanity number spat between AT&T and MCI in the early 1990s has remained the most famous communication fiasco of all time.

For the purpose of making collect calls, MCI has introduced their 1-800-COLLECT toll free vanity number to the American public. This newly introduced and easy to remember phone number was a huge success since it offers the much lower collect call rates as compared to that of AT&T. With MCI doing huge advertising and marketing campaigns for their services, AT&T felt that it is time to make their own marketing move in order to stay on track with the competition.

To directly compete with MCI’s new number, AT&T introduced their own vanity 800 number: 1-800-OPERATOR. AT&T sensed that introducing a new collect call number would not be enough. So, they made their own advertising campaigns by offering discounted collect call rates to match that of MCI’s.

Now that both companies are already equipped with phone words and competitive call rates, the war of collect-call service has begun. AT&T did not expect that most of their customers would mistakenly spell out their number as 1-800-OPERATER when dialing. It won’t turn out bad if this error would still redirect the call to AT&T. But, unfortunately, it was directed to its competitor since 1-800-OPERATER was owned by MCI. It was a big loss to AT&T. MCI, on the other hand, reportedly earned $500,000 for their rival’s mishap.

After AT&T recognized this debacle, the old number was ceased and the new 800 vanity number was announced: 1-800-CALL-ATT.

ANI and Toll Free Phone Numbers

2010-09-26T23:06:00.000-07:00

Using a toll free number to call a telephone equipped with a caller ID feature will result in displaying the local number assigned to the calling number. This is due to the fact that free phone numbers are inbound phone service and their physical line does not exist. It means that this service rides over a working phone number line that the subscriber have. A call made to a 1 800 number will be rerouted to the service provider’s switched based circuit going to the appropriate subscriber.

But, not all toll-free numbers are concealed. FCC (Federal Communications Commission) and the law require that telemarketers should provide a valid caller ID whenever they call a telephone number. Telemarketers can legally accomplish this using a simulated number to appear on the display of the caller ID device of the phone number called. This number can either be the 800 service number itself or a local business number. Such ruling is important to provide a way for the called party to make a return call for inquiry, order or prevent the telemarketer in making further calls.

ANI (Automatic Number Identification) is the term used for the number that is simulated using Inward WATS (Inward Wide Area Telephone Service) or simply 800 phone numbers. ANI is composed of two components namely the information digit and the phone number. It is dissimilar and unrelated to a caller ID service since it can still capture the number on the caller ID device even if call blocking is enabled.

Call Forwarding- Office phone Systems Feature

2010-09-22T01:57:00.003-07:00

The best weapon to gain customers and create profits is through proper and good communication services. In a business community communication is indispensable whether you belong to a multinational company across the country or world. A good communication via call forwarding helps keep in touch with affiliates and consumers. An open stream of communication is an essential business survival that’s why virtual PBX system was made to maintain this line of communication in all parts of the world.

The office phone systems provide an interactive atmosphere for business owners. These phone lines are ready to go just plug it and play. This system provides an easy access and support to an active modern day work force. In that manner, businesses can project the image that they have and accommodate all the inquiries of each customer. Good thing about call controller is that it’s so easy to configure with VoIP services you can answer call straightforwardly from your PC. Most companies do meetings and staff in that way they can easily manifest through creating a group of people from other branch of the business to participate in a conference calls using the drop down contact list. For customer care businesses gives their customers a positive impression by simple using a prompt auto attendant service to play messages whenever a call is intercepted, using a PC.

The forwarding is the most flexible thing to use to you and your employees at work any time of the day. A traditional phone system is face off already and seen as not only take up space in the office, but they are also inconvenient to use in a business industry since they require manual installation. Besides, physical phone setups also deliver choppy and unclear communications that sometimes limit the communications of both parties.

Benefits of Internet Fax Services

2010-09-21T01:40:00.001-07:00

Many businesses today have already switched to the digital method of sending and receiving fax. This is because when compared to internet fax services, traditional faxing is seen to have greater limitations and maintenance requirements. Companies then found it more advantageous to switch preferences. This paved the way for the popularization of modern faxing technologies. When Internet fax was introduced, business firms realized greater benefits in terms of cost-efficiency and time management. Moreover, internet fax assisted in increasing productivity and decreasing operation costs.

Online faxing has several helpful features for enterprises. In addition, it is easy to use and less demanding to maintain. Though the Internet, valuable information can be easily sent to a recipient. Internet faxing only requires a computer and a high speed connection to be fully efficient. It doesn’t require any extra phone line connection installations because you only need to subscribe with an internet fax service provider and they will provide you a dedicated fax number which you can send fax messages through. Smart and practical, internet faxing is the best way to relay documents today.

The demand for Internet fax services is rapidly growing given the need for cost-cutting and practical business measures. Enterprises are encouraged to try online faxing if they want to boost their performance. Many who have tried internet faxing had been fully satisfied with the results. Again, for emphasis, it is able to increase productivity and provides flexibility for users. It also reduces operational expenses and save a lot of time.

Acquiring an internet fax service is very easy. Just search for a reliable online fax service provider and start evaluating the quality of their service. Check out the provider’s service reviews to know what features they offer. Cross-reference it with your business needs. Finally check the feedbacks and reviews from their clients. This would give you a clue if they really have a good internet fax service.

Standard Phone Services To Vanity Numbers

2010-09-20T01:31:00.001-07:00

There is a difference between a standard phone service and vanity numbers. The standard phone service has its limits in entertaining your customers plus it causes problems if you decide to relocate. You will end up getting a new number also you cannot make a long distance business call. That’s why recently any companies that are still using a standard number are falling and already left behind in the competitive business race

Now most top performing companies are using vanity numbers and have shared some common success story. One of the similar things you will find is the fact that they all have simultaneous and open line of communications with the public. It is indeed one of the most effective ways of increasing your revenue, and gaining more customers by seeking their attention through a toll free 800 numbers. This is your tool in marketing your services and products with the easiest measures to implement

Toll free numbers or vanity number makes sense such as 800 numbers it is very popular and commercially used in business world. Vanity numbers add importance to customer services; especially in today's unstable economy and it utilize the consumers as well as all the prospective clients. The idea of paying out of their own pockets to make a call to a company is very advantageous not just a logical one. It will prevent them to contact another business companies simple because of the phone number that is attached to the business. We encountered recession in this day that’s why every penny counts and must be invested properly. In making calls the cost of the money spent can often be considered an unnecessary task but if its your business then you are offering a risk-free way for consumers to get in touch, with them.

Internet Fax Service and the User Datagram Protocol

2010-09-16T20:32:00.000-07:00

Internet faxing is a telephony innovation that enhances the method of sending and receiving of faxes through the internet. This communication enables the exchanging of faxes globally without incurring the high cost of international phone call charges.

The advantage of this modern service is the ability to use different models when broadcasting a toll free internet fax:

E-mail to Fax – sending a fax via the e-mail to any fax machines.
Web to Fax – sending a fax using a webpage GUI (Graphical User Interface) to any fax machines.
Fax to Fax – sending a fax to and from a traditional fax machine by means of the internet.
Web to Web – sending a fax to and from a webpage account.

Most of these models either utilize SMTP (Simple Mail Transfer Protocol) or TCP (Transmission Control Protocol) where faxes can sometimes be delayed due to the design mechanism of these protocols. However, real-time faxing is now being developed using UDP (User Datagram Protocol) instead of the two standard protocols.

However, current UDP developments cannot guarantee the quality and reliability of the transmission due to its on-time delivery orientation and the environment of the internet. High packet and transmission loss of UDP is dependent on the performance of the underlying network. A decline in performance is particularly when it is experiencing too much load. Undesirable results that occur such as data deterioration, duplication and interference will likely have an effect on the quality of the internet fax service.

Further developments like ACR (Adaptive Control and Recovery), buffering, combined rate, control recovering and XOR mechanisms are now being devised to eliminate these problems.

Fax Over Internet for Low Cost Faxing

2010-09-13T00:45:00.000-07:00

For the past decade, faxing has greatly evolved by merging with computer, internet and mobile technology. With the use of fax applications and the web, fax transmission has now become much easier, more efficient, and economical. Fax over internet now allows the sending and receiving of faxes globally. An estimate of about million of pages gets faxed all over the world every year with the use of this modern day fax transmission.

Internet fax is also known as IP (Internet Protocol) fax. IP fax uses the same operational concept as the traditional fax machine but instead utilizes the mechanism of the internet whenever it send or receive a document. But, it is not limited to it since IP fax is also capable of sending/receiving a fax that passes through the phone network.

The world of faxing is continuously being developed even if it is already technologically advanced. At present, some of the studies being made are on enhanced protocol, improved transmission, intelligent fax software and IP-enabled internet fax machine.

When compared with a traditional faxing method, the cost of faxing via internet is 50 to 70 percent cheaper when faxing internationally. Moreover, this present day method of faxing is so simple that it can utilize come in the form of an e-mail when broadcasting a fax. This faxing methodology is so flexible that it can be used in different ways: email-to-fax, fax-to-email, computer-to-fax, fax-to-computer and fax-to-fax.

800 toll free providers have now included this faxing capability with an added support for fax-on-demand as a feature of their toll free service in order to meet the growing communication demands of every business.

Virtual PBX System: Crystal Clear Online Communication

2010-09-06T02:22:00.000-07:00

Communication is an indispensable business need. Whether you belong to a multinational company that has several branches spread out across the country or across the world; or perhaps a small business that needs to be in touch with affiliates and consumers, an open stream of communication is essential in your survival. A virtual PBX system is a great way to maintain this line of communication.

Those who are unfamiliar to the private branch exchange system typically use physical phone set ups. Traditional phone systems not only take up space in the office, but they are also inconvenient since they require manual installation. In addition, physical phone setups also deliver choppy and unclear communications sometimes due to their limitations.

A PBX system is completely different from phones because it is launched virtually over the Internet. No more wires. No more bulky phones. This system is advantageous for computer-based companies that have existing Internet connection as these are the system’s prerequisites. You will no longer need additional space for phones and spend thousands on them. Compact headsets with microphones will be wonderful yet cheap additions to computers with a private branch exchange system.

Another advantage of a PBX system is that it delivers a clear, integrated form of communication – all under a cheap price. Since the Internet is its highway for the transmission of communication, conversations are bound to be clear and have less interruption. The system also utilizes Microsoft contacts integration so that you could easily get hold of your clients and business partners. More so, all these come at a bargain especially that only International calls are charged extra.

A virtual PBX system is a superior alternative to traditional phone systems indeed. With it, communication is guaranteed to be cheap yet clear; a convenient choice for businesses of whatever size

The Impact of Internet on Virtual Phone Systems

2010-08-31T21:05:00.000-07:00

It was in 1960 when the introduction of IP (Internet Protocol) was made. This was also the period when advanced phone systems like the Centrex (Central Exchange) were developed as a cheaper replacement for traditional PBX (Private Branch eXchange) systems. Among the telecommunication companies that provided their own brand to market this revolutionary phone system were Qwest Communications (Centrex Prime), SBC Communications (Centron) and Verizon-Nynex (Intellipath).

The Centrex provided by these telecommunication companies, back then, were still using analog even if ISDN (Integrated Services Digital Network) technology was already utilized to provide connectivity with the subscribing company. Few providers offer true digital service of this phone system from the likes of BT (FeatureNet) and Telstra (CustomNet). But, still these companies link-up with their clients with the use of copper wires wherein multi-pair are required for multiple stations. One exemption, though, is the C&W (Cable & Wireless) Centrex Service in London, UK which made use of the more advanced fiber optic connections on their virtual PBX.

With the existence of the internet, the distinction between a PBX and a virtual PBX system like the Centrex is now evident. In a Centrex system the hosting provider’s premise houses the hardware used for call control and switching while in a regular PBX system both these components reside in the provider’s complex.

Regardless thought, IP telephony technology has made it possible for voice packets to travel from the users’ phone to the provider then to outside PSTN networks the same way data packets travel in a local area network. This setup ably prevents internal phone calls from traveling outside the company and being infiltrated.

Moreover, by using IP, the voice messages are not the only one transmitted between connected parties, but other data as well, such as images and videos. IP also made data transmission on virtual PBX phone systems to other links more reliable and secure.

Turning to VoIP Communication

2010-08-26T01:26:00.001-07:00

VoIP (Voice Over Internet Protocol) is a type of phone call where analog signals are converted into digital signals. These converted signals are then transmitted via the internet thereby allowing free telephone calls to be made without the involvement of a telephone company. With such a characteristic, internet telephony will allow a user to utilize different methods in making a phone call - using a computer, an IP phone or an analog telephone equipped with an ATA adapter. Furthermore, anyone with a laptop computer can utilize a VoIP service in any location that has wireless or WiFi connections.

Normally, high speed internet connection and a digital phone are necessary in order to have quality calls. Some providers may even offer a special software so a computer can be used for this service. Regular phone networks may soon be replaced with IP telephony due to the numerous advantages it offers.

One of the reasons why VoIP is the top choice in phone systems is because of the cheaper rates it affords. Most service providers offer flexible plans and packages that may include free local or international calls. A single line can also have up to 10 extensions which is beneficial for businesses that require multiple lines. Mobility is another reason why this service is fast becoming an option for frequent travelers.

In addition to the above mentioned, IP phone services have features that are not found or may be paid features on ordinary telephone services. VoIP may come with the following phone features: 3-way calling, call waiting, caller ID, online call recording, short dialing, return calls, and many more.

N-1-1 Numbers for Accessing Special Services

2010-08-10T00:25:00.000-07:00

N-1-1 codes are three digit phone numbers that are abbreviated for the purpose of quickly accessing special services within the US and Canada. These numbers does not start with 0 or 1. The first digit of these numbers usually starts from 2 to 9 and the last two digits are both 1’s. N-1-1 numbers can be used as a prefix for premium rate numbers (900) and toll free service numbers (800, 855, 866, 877 and 888) but are prohibited from being used as local area code for local numbers.

The N-1-1 convention results in 8 number possibilities:

2-1-1
Use for accessing community information, social and referral services which may cover the following: child care, counseling, credit request, donation, education, elderly programs, evacuation, financial assistance, health, homeless assistance, non-crisis, parenting, relief, volunteers and youth programs.

3-1-1
Mainly used for calling non-emergency government, municipal or police service or assistance. This N11 code is implemented for local level access wherein some cities may use it for other services. Some carrier services, like the AT&T UVerse, prevent subscribers from calling this number.

4-1-1
The directory assistance number which provides information like address or phone numbers requested by the caller.

5-1-1
The telephone hotline used for accessing information, news or conditions about traffic or transportation. It is also used by travelers as a travel guide or non-emergency assistance for police services.

6-1-1
A general customer service number intended to be used for reporting landline or wireless service problems.

7-1-1
Is a TRS (Telephone Relay Service), for the deaf, which convert a TDD (Telecommunication Device for the Deaf) signal to speech or vice-versa.

8-1-1
A “call before you dig” public utility service that provide digging or excavation services.

9-1-1
Used for calling emergency services such as police, fire or medical.

The Visual Voicemail System Benefits

2010-07-11T21:58:00.000-07:00

One of the most profitable value added service that telecommunication providers has introduced is perhaps the telephony feature of the voicemail system. Unfortunately, its popularity has blurred since its introduction 30 years ago. However, despite of decrease in usage, it remains as one of the most essential element in telecommunication since the human voice is a potent conveyor of information than written words.

Office phone systems today are adapting major improvements over the traditional TUI (Telephonic User Interface) that is used on their business voicemail system. Most providers are now setting-up visual voicemails and client-based systems as replacement for older voicemail systems and its technology is still being further improved. Some notable aspects as to why a visual interface is more suitable are:

•    Easy to use and simplicity of the user interface
•    Intuitive and quicker response
•    Seamless integration with other applications
•    Comprehensive overview of messages
•    Better privacy and security
•    Mobility
•    Synchronization of accounts
•    Message prioritization

Adopting this type of voice mail system can benefit both the service providers and its subscribers since it can cater to the compatibility and integration issues with newer handheld devices like the release of the new iPhone model. While service providers can easily add clients they can also assure them that compatibility issues are not a problem when they switch to their services. Moreover, service modifications, message retrievals and end-user services are tackled painlessly with visual systems.

Service providers are encouraged to switch to this new voice mail system in order to expand and take advantage of different platforms. Leveraging to this new system will eliminate their gradating revenues and provide their clients with an uninterrupted service.

Communication Extension with a Mobile PBX System

2010-07-07T20:28:00.000-07:00

Mobile devices are small handheld or pocket-sized gadgets that are useful for a wide range of tasks that include; taking notes, web-surfing, personal information management, invoicing, barcode scanning, calling, and many more. These devices were designed to work reliably in different condition and environment. Up to date, there are already an array of high tech gadgets like media players, PDAs, digital videos/cameras, gaming consoles, ultra mobile PCs, smart phones, calculators, tablet PCs and mobile phones.

These devices, like the mobile/smart phones, are also designed for numerous applications. As a matter of fact other services like the hosted PBX for instance, took advantage of these devices and extend its functionality to operate with them. This led to the emergence of the mobile PBX phone system. This new phone system does not only manage calls on a mobile or smart phone but can also be effective in forwarding data, managing configuration and running application to exploit other PBX system functionality. Moreover, connected devices to the mobile PBX can be easily reached by dialing the defined extension.

The mobile PBX can further enhance the communication effectiveness of the business because it can facilitate connectivity between internal and external teams. With cost management as well as the smart calling features, different teams can now communicate with each other easily and the cheaper way.

Some of its useful features include the call divert; split billing for personal and business calls; time/date based outgoing call blocking; creation of hunt group numbers; and a web-based account for management and configuration.

Although many have thought that these ubiquitous mobile phones serves as a threat to the PBX and virtual PBX system vendors. But with the advances in technology, it became an added enhancement to create yet another business phone solution.

VoIP for Business and Residential Users

2010-07-04T20:52:00.000-07:00

Broadband and other internet connections can now make and receive phone calls with the use of VoIP (Voice over Internet Protocol). Different VoIP business phone service providers often dub this service as a broadband phone, digital voice or internet phone service which cab be used as a marketing technique in order to entice more subscribers.

The VoIP phone service offers businesses and residential users with many benefits over a regular phone service. Among the other advantages, the service offers the lowest phone call cost. With VoIP, all phone calls are covered with a low monthly payment. Taxes and other fees of the regular phone rates are no longer included with the VoIP service which makes it a cheaper alternative. International and long distance calls can now be made regularly since there will be cheaper calling rates.

The VoIP for business or residential services offer vast features that can create a reliable and quality communication system. The Service includes the following:

•    Redirection of phone calls to voice mail
•    Forwarding of voice mail as attachment to emails
•    Call conference with up to 3 or more people
•    Caller ID
•    Call waiting
•    911 or 411 service
•    Internet fax
•    Last number redialing
•    Call blocking
•    Call forwarding
•    Portability

These are just the basic features that are common in most of the VoIP providers. Since this technology is fast growing, other providers are now equipping their service with office phone system advanced features like: toll free numbers, call transfer, DND, distinctive ring, virtual numbers and many more.

Tips in Searching for Toll Free Vanity Numbers

2010-06-29T20:23:00.000-07:00

Acquiring vanity telephone numbers nowadays is a big challenge. Time has changed and the popularity of these phone numbers has increased tremendously and their availability has been scarce because more businesses are now acquiring them due to the positive benefits that it provides.

Getting any vanity toll free numbers is not what business owners would prefer. Rather they want a number that is closely related to their type of business and something that is unique. This sort of strategy allows a business to stand out among the competition and provides presence to the consuming public.

The following tips can help a business in searching for suitable vanity toll free numbers:

It may be possible that the phone word numbers to acquire is already taken or may still be available in rare situations. Dialing the number or utilizing an online toll free number directory search can assist in determining their availability. If a potential number is available then always acquire it from a RespOrg. Obtaining a toll free number other than a RespOrg is illegal under the FCC regulations.
Popular telecommunication providers or some toll free phone number brokers can be consulted for their availability. But be cautious because some of them maybe operating outside the rules of the FCC.
Search for a toll free vanity telephone numbers provider that uses a shared-use system. This system allows different businesses to share a certain vanity number by using routing and special area codes.

Getting a vanity number is a business investment. Remember to always get an appropriate number, do not settle for second rate prefixes (866, 877 and 888) and make sure that the provider has a tracking system for logging and monitoring calls.

The Role of FCC on Toll Free Service

2010-06-24T21:53:00.000-07:00

The FCC (Federal Communications Commission) is an independent government agency in the US that was established to control and standardize both the international and interstate communications. The agency covers the following: cable, radio, satellite, television, telephone, wire, etc. FCC was created under the Communication Act of 1934 and all the 50 US states including the territories under its jurisdiction.

FCC plays a notable role in the toll free service industry as well. The commission is also responsible for regulating the rules in obtaining and using the toll free phone numbers and that they cannot be put up for sale. Even if these special telephone numbers are in the public domain, brokering/hoarding is still prohibited although there are some who practice the idea. This prompted the agency in filing court motion to clarify the system. The regulations include:

Allocation of toll free numbers is on a first-come, first-served basis.

Subscribers are not allowed to allocate more numbers.

RespOrg (Responsible Organizations) are not allowed to reserve a number without a properly identified subscriber. This illegal practice is also known as hoarding.

A reserved number must be allocated within eight months. This mandate prevents RespOrg in hoarding numbers.

Vanity numbers are now targeted for the illegal selling despite of the regulation and mandates made by FCC.

The agency also ruled out the implementation of 1800 numbers portability. This regulation states that subscribers are allowed to switch to different providers or carriers without changing their number. With this rule, subscribers are not locked with their carriers thus increasing the competition among the providers.

Unfortunately, FCC has limitations as well since it has no access to the SMS/800 database and it cannot provide the status of 0800 numbers.

Basic IP PBX Phone System Setup Information

2010-06-21T22:02:00.000-07:00

The IP PBX (Internet Protocol Private Branch eXchange) is a type of phone system designed to utilize the internet in transmitting voice, video and other data. IP PBX can also be used in exchanging information with a PSTN (Public Switched Telephone Network). It can also be merged with the VoIP (Voice over Internet Protocol) to avail of cheaper call costs. This IP PBX phone system is available as software, hardware or a virtual variant.

The main components

PBX software – open-source software from the likes of Asterisk, FreeSWITCH, OpenPBX, etc, can be installed and configured on a decent PC with a minimum specifications of 450MHz CPU, 128MB RAM, Ethernet and built-in sound.

Phones – SIP phones from Avaya, Cisco, etc. can be purchased and used for this phone system. But sometimes it is easier to get started with the soft phone, such as XLite, that is installed on a PC. Older analog phones, with the use of special adapters, can be utilized as well.

SIP gateway – allows the phone system to communicate with other PSTN phone networks. In order to obtain this, a paid service subscription from providers such as OnSIP, MediaRing, VoiceJet, etc. is required.

Network – a basic home networking behind a NAT firewall or gateway router is all that is needed. It is important to have a static IP address assigned to the IP PBX system.

Setting up the system

Sign-up with a SIP service provider. It is recommended to find a suitable provider that offers an affordable service. Subscribe by visiting and registering in the provider’s website.
Set-up the network by picking a static IP address.
Configure the phones to be used.
Install and configure the PBX software.

The Birth of the CentrEx Business Phone System

2010-06-16T20:30:00.000-07:00

The CentrEx phone system is a telephony switching service where all the telecommunication equipments and other required devices are housed on a central office. This PBX-like phone system is owned, maintained and managed by the hosting provider. A hosting provider, that gives PBX system services to subscribers, can be a telephone company or a telecommunication solutions provider.

It was in the 1960s when the Engineering Department of the New York Telephone company invented the CentrEX I business phone system. The system was made as a replacement for the PBX switching systems of large corporations. The only disadvantage of the CentrEx I is that it requires the use of a separate 5XB Switch for every subscribers.

CentrEx II was later developed in 1960 by the Bell Labs. The system has the additional feature which makes it more efficient as compared to the CentrEx I. This new innovation has replaced the Step Switches on the CentrEx I with a more reliable 2-stage crossbar network CentrEx Position Link Circuit (CPXL).

In the early part of 1970, a redesigned and a much versatile CentrEx III, also known as Phase 3 CentrEx was later developed. While CentrEx II uses a 2-stage network crossbar, CentrEx III utilizes 6-wire crossbar switches in connecting with a transfer trunk and still uses the CPXL in connecting with other consoles.

In the mid-1970s CentrEx subscribers were transitioned from the 5XB switching system to the modern 1ESS switch. Various developments were considered such as the cheaper logic, storage, and the versatility of the Stored Program Control. Different manufacturers also developed similar services. Nortel for instance developed the IBN (Integrated Business Network) while RingCentral called their system the eCentrex Virtual PBX.

Today, CentrEx is already available in various service types (packaged, data and customized). This is to provide a wide variety of options to cater the different communication requirements of subscribers.

Reasons That Makes a Virtual PBX the Better Choice

2010-06-11T20:48:00.000-07:00

Before the PBX (Private Branch eXchange) was introduced companies were having difficulties in looking for possibilities to connect with important departments and contacts the efficient way. These days, the PBX phone system has become a necessity as well as a useful communication tool that enable businesses to operate effectively.

A PBX system works its magic when phones, facsimile machines, modems, PCs and other communication devices are linked to the main number as extensions. Utilizing a traditional PBX phone system can also help in reducing the cost incurred on internal phone calls. As its popularity increases and more features being incorporated this phone system, it has become the choice for businesses in managing calls.

With the increasing demands for features and usability, phone companies and telecommunication providers have developed a new type of phone system that does not only incorporate all of the traditional PBX’s features and functionality but also turned it into a hosted service. This innovation is known as the virtual PBX phone system, which makes use of the internet as a central hub where communication devices can be attached as extensions.

Today, this virtual PBX is the top choice for businesses and organizations because of the following functions:

Eliminates the need to purchase expensive and bulky telecommunication hardware since it resides in the hosting provider’s premises.
A web-based account enables makes it easier to access, manage and configure.
Communication is made affordable since it uses the internet to broadcast calls.
Mobility enables the communication to be extended.

With an affordable price, flexible plan and advanced features, the virtual PBX system has revolutionized the way businesses communicate.

Useful Toll Free Service Directories on the Web

2010-06-08T20:13:00.000-07:00

Small and large business can utilize toll free numbers as powerful tools for branding and marketing. 800 toll free numbers have been around for a very long time and are here to stay even with the threat of flat-rate phone call rates and the escalation of cell phone usage.

A toll free service can provide a consumer with a free way to connect to a business for support, inquiries or orders. That is why more consumers tend to choose a toll free number rather than a local number when calling. But, some companies pay little attention in advertising their toll-free numbers thus resulting in hard to find numbers.

Below are few of the most useful toll free phone directories in the web that can provide assistance when searching for toll free numbers:

Airline Toll Free Numbers and Website – not really a directory but a listing of the world’s airline carrier.

AnyWho – as part of AT and T, it does not only provide a toll-free number search but also has white and yellow pages.

Argali White and Yellow – one of the most powerful and complete telephone directory searching tools in the web.

Canada TollFree – a service that provides a free toll-free numbers search on products or services in Canada.

FCIC National Contact Center – in search of the most common federal toll-free numbers? Then FCIC can be a big help.

Health Hotlines – provides a toll-free number searching of health-related services.

World Directories – phone directories collection from around the world.

A Hosted PBX System Tour

2010-06-03T16:20:00.000-07:00

In today’s telecommunication jargon, hosted PBX is perhaps the most widely used term. In short definition, a hosted system simply means a business telecommunication service that uses the web to deliver data, voice and other media. This is a true web communication service that uses no PBX hardware on the part of the subscriber. All the management, operation and hosting resides on the provider’s premise.

The internet/LAN network is the heart of this phone system. It is the link between hosting provider and the subscriber. It is also where all the business’ remote offices and branches will be interconnected in order to become a part of the subscriber’s phone system. Leveraging an existing connection to broadband will be advantageous for the part of the subscriber.

The facilities of the hosting system provider are where the actual PBX hardware, devices and equipments will be housed. The provider will be handling and managing all of the telephone connections. That is why it is possible to have no phone lines. All the subscribing company has to do is simply connect the telephones to the network just like any PC or printer.

Even though PSTN phone lines can be eliminated with this type of phone system, they can still be accommodated though by simply connecting them to the hosting provider. Fast growing company usually branches out and that is not a problem with the system. All the remote offices will only have to require an internet connection in order to link up with the main phone system of the company.

A hosted system is a complete and a cost-effective phone service for any business type and size.

Virtual Business Phone Software

2010-05-31T18:37:00.000-07:00

Virtual PBX phone system software assists in phone call management for call center or business environments. This state-of-the-art PBX software functions as a feature-packed telephone exchange that connects extensions and telephone lines using advanced VoIP technology. Using software-based phone system can benefit a company or other organizations with all the standard PBX features and functionality easy handling of every call.

This virtual PBX system software can boast the following features:

Digital routing
Easy call management
Integration with VoIP or analog PSTN phones
Multiple extensions
Music on-hold
Predictive dialing
Standard PBX features (call transfer, hold, recording, etc.)
Video support
Voicemail inbox
Web interface

System requirements for software-based phone systems may vary depending on the operating system environment (Linux, MacOS, Unix, Windows) where it will be installed. The following can be the standard for a Windows-based PBX system:

Extension Devices – SIP standard VoIP, UDP signaling, individual extensions (IP phones, USB phones, etc.)
Server or Computer – network and broadband internet connection

Be aware that software can have free or trial versions intended for testing purposes before actually buying it. But, it can be limited in functionality, features or length of use, i.e., work for 1 phone line and can only utilize a limited number of extensions.

By simply installing PBX software on a PC, any business can employ a complete and scalable VoIP-based virtual PBX system. Moreover, it can also be used and combined with other telephony applications to meet any telecommunication requirements of a growing business.

The Virtual Communication World

2010-05-26T18:59:00.000-07:00

More people are now able to communicate in numerous ways because of the continuous advancement in information technology. The widely known feature of today’s information society is the mobility and flexibility of communication with the use of diverse form of multimedia based on picture, text, speech and video.

Beyond this innovative and colorful maze of standard communication there is another deviant form that is taking place – virtual communication. This form of imagined or unreal communication is composed of one or more fictive party. Through modern technology it enables a party to further express beliefs, intentions and values with simple actions or behaviors.

Information can be encountered in different shape and sizes. These instances are: computer generated messages; creations through collective cut and paste; or artificial faces and voices. These are some of the forms of expressions or messages in the virtual world that users interpret pragmatically in the same way as with human-to-human conversation.

With the use of modern IT, communication interfaces can be virtually controlled. And two of the opposing modes of control in use to an extent are the transmitter’s control and the receiver’s control. In the transmitter mode the appearance or expression is the primary concern of the user while in the receiver’s mode the control is how inbound information is filtered and presented.

At present, the use of virtual services is widespread in the business world. Businesses are venturing and taking advantage of this technological advancement to better serve the public. Law firms are one example wherein non legal services such as consulting, risk management and technology are being offered to their clients.

Keep in mind that in the virtual world processes can be done virtually and there are lots of opportunities for a business to grow.

Cloud-Based Phone System for the Business

2010-05-21T18:49:00.000-07:00

Cloud-based computing, an internet metaphor based on the telephone network drawings, share resources (software, data and other information) to computers and other devices in the same manner as the electricity grid delivers electricity to consumers. Cloud computing describes a new delivery method and supplement for providing scalable and virtualized resources as internet-based services. Providers typically deliver their services, stored on their servers, via the internet, which subscribers can access with the use of software or web applications.

Telecommunication providers have taken advantage of this new delivery method by applying it to their business phone system. In the past, traditional PBX phone system costs a lot to setup and maintain. With cloud-based computing, the requirement to purchase expensive communication hardware, perform tedious installation, and providing technical expertise, have been eliminated. Aside from this, enables the provider to lower down the monthly fees incurred on their subscribers. This in turn allows subscribers to acquire a cost-effective system and still get the flexibility of a phone system to easily connect with their customers.

A cloud-based phone system includes four components:

A complete hosted phone and fax system that offers multiple extensions, voicemail, call forwarding, call controller, internet fax, toll free number, call management and many more.
Unlimited long distance calling and toll free services.
Ready to use pre-configured IP phones.
All inclusive, low, flat and fixed simple monthly pricing models.

With cloud computing, businesses can readily have a telecommunication system that can be instantly activated, easily set up and a self-service solution which was previously unaffordable. With the buying complexities removed, small businesses can now use a world class phone system.

Why a Virtual PBX is better than a Traditional PBX

2010-05-18T19:24:00.000-07:00

To achieve the communication goal of connecting departments, employees and other important business contacts, the quickest and fastest way requires the use of a private branch exchange or PBX. Businesses have seen the importance of this phone system as an essential communication tool.

How this helpful PBX phone system works? It works by connecting various communication devices or equipments of a company such as telephones, fax machines and modems as a physical extension to the main business number. With the use of a single number, the cost of using too many phone lines can then be eliminated.

With growing demands and increasing popularity, it has become a comprehensive business communication solution for managing calls. As more features are being incorporated, and the technology of the internet and telecommunication being merged, the traditional PBX has evolved into a virtual PBX system. This phone system, also known as a hosted service, eliminates the use of physical lines and wires. It uses the internet, instead, to connect phones as extensions virtually.

Virtual phone systems can efficiently work with many businesses because it does not require the purchase of expensive and bulky communication hardware. Everything resides on the hosting provider’s premise. Meaning, all the business has to do is to plug-in the pre-configured IP phones supplied by the provider or other existing communication tools such as mobile phones, emails and office telephones.

This type of phone system provides the business with an affordable communication system because a call from the internet is cheaper than a call from the traditional phone line. Moreover, it is easier to manage since the system can be accessed via the online command center.

Get a Toll Free Number to Better Serve Customers

2010-05-13T22:44:00.000-07:00

A business can always offer promotions, sales and discounts to attract many customers and increase sales. But when these offers expire, businesses are no longer assured of long term success not unless it can retain or increase their number of customers. In order to bring customers back; the use of a good customer service is sometimes very necessary. Offering customer service enhances the satisfaction level of consumers. A satisfied customer will definitely pass along positive feedback to other consumers who may patronize the services or products themselves.

One way to provide better service to customers is by acquiring a toll free phone number. When companies get a toll free number they allow their customers to easily reach the business for free. With free calling, a business will expect huge volume of calls that can overwhelm its campaign and often lead to unanswered or unattended calls. This in turn can turn off callers. But this can be easily prevented by coupling an 800 service with helpful features.

A feature, like the auto-attendant, will be helpful in automatically answering calls and redirecting the caller to the appropriate extension. While some callers may not be comfortable with an automated recording, a business can hire a live receptionist as an alternative to this feature. Whether automated or not, it is important for a business that somebody is answering the phones.

Another useful 800 feature is the click-to-call me. Many consumers are now getting online to make a purchase or get more information about a product or service. With the click-to-call me feature, the company can provide a link on a page that the visitor can click in order to connect to the business automatically.

More calls mean an increase in potential sales and orders. The 800 services can help companies boost productivity and build better customer relationship.

Communicate with Ease: Use Business Phone System PBX

2010-05-11T00:57:00.000-07:00

When it comes to communication lines, business owners always want the best for their offices. With Business Phone System PBX, business owners found a greater choice.

Compared to ordinary business phones, small business phone system is a unique office phone system that integrates phone lines and synchronizes extensions all in one device. It can set up call routing and call forwarding while using only one phone number. Customers need not to remember many business phone numbers at all.

With its easy-to-use integrated phone system combined with a user-friendly interface, business owners can rely to this intelligently designed business phone system to suit their essential office needs.

With business phone system pbx, setting up calls is easy. Customers can call anytime and anywhere. Business owners need not be in their offices just to answer a call. With business phone system, providing full and excellent customer support is finally attained.

Furthermore, small business phone system is reasonably priced. Not too cheap but its definitely worth the cost. Integrated with great phone system features, business phone system can communicate more better with customers and team members.

Small business phone system gives more clear phone calls. It is a system that can handle high communication volume and can accommodate more calls. Every business owner is guaranteed with larger coverage calls without compromising call quality and performance.

Finally, with business phone system pbx, business owners have found the perfect communication solution for every office needs. Business phone system is definitely of high-quality performance with an easy-to-use interface at a very reasonable cost!

How a Caller ID Feature Works?

2010-05-07T00:20:00.000-07:00

With a caller ID feature, a user is able to see caller information on the telephone display or on an attached caller ID box. It is usually available on most digital, VoIP and on some analog phone systems. This feature is a telephone service that transmits caller information like name and number to called party’s device.

The process of sending caller ID information to the other end of the line is quite simple. Telecommunication providers use the FSK (Frequency Shift Keying) technique, similar technique used on baud modems, to send ASCII data over a telephone line to the called party’s device display. FSK sends data by changing tone or frequency (that represents data bit 1 or 0). So, when a caller dials a number the data is sent between the first and second telephone ring. On some telephone or caller display box there is an audible half-a-second bleep sound that, when decoded, contains the caller ID information: type and length of message; time and date of the call; the phone number; and a checksum byte for making sure that the data received is complete.

Other caller ID systems, found on some toll free service, use advanced techniques, similar to FSK, but transmit data as an 8-ASCII character preceded by a start bit 0 and then followed by stop bit 1. With a circuit, a ring signal is detected and the bits are decoded using the modem contained on the telephone or caller ID box. The display is then handled by a simple processor. This technique enables the caller ID to display more caller information such as the caller name, number being called, location, date, time, etc.

Caller ID is a very useful telephony feature for tracking down unwanted callers, telemarketers and prank callers.

The Environment Friendly Internet Fax Machine

2010-05-04T01:30:00.000-07:00

The fax machine is slowly losing its importance in today’s mobile and internet technology. And, with every country’s campaign in saving the environment, the fax machine has been labeled as non-eco friendly because it is known that this device consumes and wastes some office resources.

Paper is one of the necessities this machine requires because the sending and receiving of facsimiles involves the use of this material. Depending on the type of the machine being used, a successful fax transmission usually prints the document as an image on paper with the use of carbon, ink or toner. That’s not all; a fax machine needs to be connected to a phone line and powered on all the time in order to receive faxes.

With an internet fax machine the cost of an extra machine, paper, ink, electricity and phone bills are eliminated. All it need is an internet faxing service, an email account and any device with an online capability. Since facsimiles are sent via email, soft copies can be easily stored and distributed without the need to print them. Therefore, it helps in saving heaps of paper which in turn prevents the cutting of more trees to produce them.

Moreover, fax over internet is much secure when compared to a traditional fax machine. Sending a fax via email ensures that only the receiver has access to the document unlike its predecessor wherein a transmitted fax allows anyone to take a glimpse of it.

With all of the above mentioned necessities required by a traditional fax machine, there is no compelling reason to use this uneconomical device.

Better Call Handling and Management

2010-04-30T20:36:00.000-07:00

A phone call is a very valuable communication event for every business. In fact, a phone call is as important as the products or services a company offers because it is a source for information, inquiries or orders.

Some companies are even taking advantage of putting up multiple phone lines to ensure that no calls will be missed. But this setup does not guarantee every caller to always reach the business without hearing a busy signal especially if some callers are engaged in lengthy phone calls. As a matter of fact the use of too many lines is also a waste of money.

Fortunately, there are ideal phone systems that provide powerful and efficient call management tools that will also eliminate the requirement for multiple telephone lines:

Auto-Attendant – provides a voice menu system that assists a caller in reaching the proper extension or contact. Some auto attendant system even allows a caller to reach a human operator by pressing a certain key.

Call Forwarding – responsible for the call management and the rerouting of calls to the proper extension or contact. It works in conjunction with the auto attendant feature.

Music/Message On Hold – catches the attention of callers, on wait, by playing music or messages. Some companies take advantage of this feature by employing it as a marketing tool.

Virtual Extensions – eliminated the need for multiple phone lines by assigning existing phone numbers as extensions to the main business number.

Voicemail – allows a caller to leave a message which can be retrieved later via phone, desktop PC or an online account.

Why waste money and resources when a single number, coupled with powerful tools, can provide better call handling and management.

Phone System for Business Basic Buyer’s Guide

2010-04-27T19:35:00.000-07:00

Phone systems for small business are essential telecommunication devices that every company should purchase. The system will allow the business, its customers, vendors, partners and other contacts to easily reach each other.

Different types of phone systems are developed because of different business requirements. Five of the major types of phone systems are: PBX, key, KSU-less, hosted and VoIP systems. Which type of system to choose from would depend on how many extensions or features your company requires. PBX and hosted systems are usually suitable for a company with more than 40 employees. For less than 40 employees a key system is the typical choice while a KSU-less system is an affordable choice for a start-up company with less than 10 employees. Determining the size of the company is an important factor when planning to buy the right phone system.

But before purchasing that phone system for business here are some pointers to consider:

If possible, ask other businesses about the phone system they are using and inquire about the price, vendor, features, options, plans and other related matter.
Pictures seen on the internet, posters or ads are insufficient. It is always better to visit the vendor and see how the actual equipment works.
If possible ask the vendor for a quick demo of some important features like audio quality, voicemail, extensions, call transfer, etc.
Make sure that the phone system is compatible and will work with other third-party devices.
Buy the system during the end of the quarter when prices are much lower.

Important Call Controller Features and Functions

2010-04-26T19:15:00.000-07:00

These days, small business phone solutions can create a positive impact on the business’ goal of providing an effective customer support, as well as an organized communication with the aid of feature-packed phone systems. With the seamless telecommunication, and the internet and mobile technology convergence, service providers are taking another step to enable its users to gain more control over their system by supplementing a Call Controller application that can be installed on their PC.

This application, coupled with an online account, turns a PC into a command center for real-time call management. It provides simple tasks like fax access, contact management and business efficient functions like:

Call Logging – allows call logs to be stored. These logs contain important information like caller ID, name, date, time and transaction result.

Call Pickup – a user can listen to a caller while leaving a message and an option to answer the call.

Call Recording – gives the user the ability to record a conversation for storage and retrieval.

Call Response – for rejecting, redirecting or responding to a call with a text message.

Call Routing – provides a drop-down list of phone numbers to where a call can be forwarded.

Call Screening – the controller intercept a call by giving the user some call-handling options and a display and/or announcement of the caller’s name and number.

Conference Call – enables multiple callers to join the conversation.

Software Integration – can be seamlessly integrated with most software applications such as Outlook.

Text-to-Voice Message – allows an automated attendant to announce a text message to the caller.

VoIP Service – allows answering of calls on a PC.

Doing business using a phone system with a call controller has never been this easy.

Setting-Up Your First Online Fax Service

2010-04-23T20:56:00.000-07:00

Using the fax machine is proven to be more expensive because of the extra costs it entails for the additional phone line subscription and consumption of electricity. Aside from that, a fax machine also requires paper, ink and maintenance costs.

An online fax service on the other hand is the modern and economical alternative for an aging fax machine. This technology uses the information highway in sending and receiving of facsimiles at no additional costs.

Because of numerous benefits it can give to the users, more providers are now offering it as a free or paid service. The process of setting up the fax over the internet service involves the following:

Depending on the provider, a web-based email account may or may not be required. An online account or software that can integrate with other applications (Word, Excel, Outlook, etc.) may already be provided which in turn can be used for sending/receiving of faxes.
Sign-up with chosen service providers, free or paid. Free service providers usually have limited offerings such as no customer support, lesser features and sending of faxes only. While the paid service providers offer the best and may even have a free trial or a money-back guarantee.
Once subscribed, and depending on the provider, the faxing service may or may not be activated immediately.

An internet fax service is also available to those who acquire 800 services. These toll free numbers are equipped with a full featured virtual PBX package that is very suitable to businesses longing to improve their customer service.

Interface Standards for PBX Systems

2010-04-22T17:52:00.000-07:00

In order to extend a PBX system or to integrate it with other devices, such as a public network, requires the use of an interface standard. An interface standard is a physical method of integrating a phone system with another system for the purpose of expansion, data exchange and data collection.

The following standards are used to connect an extension to a phone system:

DECT (Digital Enhanced Cordless Telecommunications) – is a wireless technology that was adopted for use on cordless phones.

POTS (Plain Old Telephone Service) – has been around since the advent of the public telephone system. A basic connection service for residential and commercial users.

To interface two or more PBX phone systems requires the following standards:

DPNSS (Digital Private Network Signaling System) – a network protocol defined by the British Telecom.

PRI (Primary Rate Interface) – a standard based on the T-Carrier line that provides telecommunication services for businesses.

QSIG – a protocol, developed by Ecma International, designed for corporate or enterprise integrated voice and services networks.

PBX and trunk lines can be connected by using:

ISDN (Integrated Services Digital Network) – enables an ordinary phone the ability to have digital transmissions.

RBS (Robbed-Bit Signaling) – developed by AT & T in transitioning from analog to digital trunks.

Standards for enabling data collection over a PBX system:

File – the most simple standard wherein a PBX generate a file containing the data collected.

Network Port – utilizes a port, application or buffer in order for the PBX to send an information.

Serial Interface – enables data to be sent one bit a time over a communication channel.

The Advantages of Owning Toll Free Phone Numbers

2010-04-21T18:57:00.000-07:00

To provide better customer satisfaction and to apply an effective marketing strategy toll free numbers are the right telecommunication tools to supplement the needs of a growing business. Owning such a special number provides the business with an easy connectivity with its customers.

Maximizing the business with a proper communication device will enable a business to gain toll free advantages over the competition. Because of its free nature, a customer can call the business for an inquiry, support, order or other services without getting charge for the call. Therefore, providing the business with better customer care.

A satisfied customer will seek the business by placing orders or making inquiries about a product or service. This gives the business more chances of selling its products and to gain potential customers. Coupling it with efficient and productive sales team will boost and create more sales.

Customers may come and go due to a flawed service, product or support. One solution to bring back the trust of lost customers is by offering a toll free service to let them know that the business is fairing well and has improved. Old customers will definitely reconsider going back especially if they have been patronizing a certain product or service for quite some time.

Having won back the trusts of consumers and provided better customer support the next benefit a business can gain, when utilizing a toll free number, is a professional corporate image. Customers will be convinced that the company is serious in doing business and providing excellent services for them. This in return will put the business in par with other larger corporations.

Call Screening – More Than Just Caller ID Capabilities

2010-04-20T18:35:00.000-07:00

With a call screening feature, the called party is not only able to identify the caller but also can easily decide on whether to answer, reject or forward a call. It is a helpful telephone feature that gives the user the ability to prepare and control an inbound call. But this feature is not just all about the process of identifying and evaluating a call. In fact, it can perform other functions like the following:

Call Blocking – to ensure the reception of all the important calls, this function allows straightforward blocking of specific callers based on their caller IDs.

Caller ID – not only does it displays the caller information such as name or number but this function enable an automated attendant to prompt the caller to announce their name which is then transmitted to the called party's audio device.

Caller Lists – a configurable listing of callers that are to be blocked or allowed in accessing the phone line.

Text to Audio Reply – enables the called party to type and send a text message, as a computer generated voice, to the caller.

Various VoIP services are also equipped with a similar VoIP call screening feature. This is usually incorporated in a software that is running on a PC, which allows incoming calls or voicemails to be played over the speaker. While the call is being played the software also presents the user with options for answering, rejecting or redirecting the call to another destination. A hosted VoIP feature such as this VoIP call screening service gives the user a feeling of owning a home answering machine.

Let Us Talk About Call Screening and Blocking

2010-04-19T18:53:00.000-07:00

Unwanted phone calls are one of the problems that are encountered by many telephone owners. Not only does it cause inconvenience. Privacy intrusion can also be a big threat to both business operation and private family time. Fortunately, there are solutions in putting an end to these unwelcome calls.

Call screening is a telephone feature that processes a call for evaluation so that the called party can decide on how to answer it. Some assessment that a user can perform are: listening to a recorded message stored on a voicemail or answering machine; or checking the caller ID, date and time. Some home users can take advantage of a call screen option, provided to them by the phone company, by configuring their telephone to route a call to a recording which informs the caller that the call will not be entertained. Other systems use a call controller to screen a call by providing the user with options to either: answer, reject or forward a call.

A rather straightforward manner in dealing with intrusive call is by using the call blocking feature. It is activated by specifying a number to block into the system. When that number called, the phone simply does not ring.

In the US, another option an owner can use is by registering to the National Do Not Call Registry. This prevents most but not all unsolicited calls from telemarketers. Unfortunately, it is also only applicable to residential lines.

Call Screening and blocking are two of the telephony features that can assist both business and home users in avoiding a stressful privacy invasion. Other phone systems for business may offer other options in dealing with unwanted calls to make sure that important calls are always received.

A Glossary of the Most Common Virtual PBX System Features

2010-04-16T18:44:00.000-07:00

Planning to acquire a virtual PBX system is a nice decision to help the business provide better customer service and support. To help the subscriber better understand the PBX system jargon below is a list of the most common features that are most likely to be encountered:

Auto-Attendant – automatically redirect a caller to an extension without the intervention of a human operator.

Call Blocking – allows a user to block any phone number.

Call Forwarding – redirect a caller to another destination if the called party is unavailable or otherwise unattended.

Call Screening – a process for evaluating an incoming call before actually answering it.

Call Transfer – enables the relocation of an ongoing call to another number or extension.

Caller ID – provides caller information (name, number or location) to the called party's device display.

Click to Call – converts web traffic into phone calls by embedding the phone number to a web page link that a visitor can click.

Custom Greeting – a message or music that is used in a voicemail, on-hold message, etc.

Dial by Name – a system that announces a menu of directory extensions to the caller. Often associated with an auto-attendant.

Fax on Demand – a computer-based voice and fax service that lets callers retrieve hardcopy of documents easily.

Internet Fax – a new method of sending and receiving a facsimile via the internet.

Message Alerts – provides alerts via SMS or e-mail whenever new messages arrives.

Music on Hold – a feature that plays a music or message to a caller while waiting on hold.

Online Management – a management system included with a hosted PBX system for easy online configuration.

Voice mail – a feature for recording messages on a centralized system for later retrieval.

Basic Business Phone System Information

2010-04-15T18:49:00.000-07:00

The telephone is a device that provides connectivity between businesses, partners and clients. It is also the communication gateway for customers to easily reach the business. As a matter of fact, one of the most important tool an organization should have is the business phone system. This is a system that gives the business the ability to manage and gain full control of its telecommunication services.

Components

A typical phone system is composed of two elements: telephone set and the controlling system. A telephone set is a device that transmits/receives voice and sounds. It is usually at the receiving end of a phone system. A controlling system, on the other hand, provides the functionality. Depending on the type, a basic system usually comprised of a controlling processor, software and add-on connectivity such as PSTN card or VoIP ethernet.

Types

Because of varying business requirements, different types of phone systems were developed:

PBX (Private Branch eXchange) – a circuit switched and premise based system that provides management and exchange between internal and external phone lines.

Key System – a smaller premise based system that provides individual buttons for each business phone lines.

Hosted or Centrex (Central Exchange) – a system that provides switching from the hosting provider.

IP PBX (Internet Protocol PBX) – a system that utilizes the internet and are usually associated with a VoIP system.

Common and Advanced Features

The following are few of the most common features being offered by different service providers:

Auto Attendant
Call Convergence
Call Conferencing
Call Forwarding
Dial by Name Directory
Internet Fax
Music On-Hold
Voicemail

Virtual Extension Features and Benefits

2010-04-14T18:52:00.000-07:00

What is the best solution to connect users to any phone line so that any inbound calls can be received even outside of the business premise? The answer is virtual extensions. What is it, you may ask? Well, a virtual extension is a telephony feature that allows any numbers (cell phones, home phones or office phones) to be virtually associated to a single or multiple numbers, as an extension in order to have the ability to redirect inbound calls to any destination.

Because of seamless connectivity, extensions are suitable to employees or organizations located in different locations. What’s impressive about a virtual extension is that it creates an impression to callers that satellite companies operate as a single office. Moreover, each extension can be configured according to the owner's requirements, allowing customization of the following settings:

Address Book
Call and Fax Rules
Caller ID
Dial by Name Directory
Extension Number
Greetings
Name
Time Zone
Voice mail

Extensions are not only customizable but are also virtual. They can be created anytime, instantly and after, provide the ability to connect to any generic SIP device. This then allows easy communication with remote teams anytime, anywhere.

A company equipped with virtual extensions features can create a bigger and professional business image because it can take advantage of creating virtual departments even if it has only a single employee.

Accessibility is another benefit an extension can give because it prevents callers from reaching busy phone lines. If in case they still do, then they still have an option of leaving a voice mail, to hold or to be rerouted to another number.

Virtual extensions can aid a company in saving money since they are easy to deploy and maintain. Because of their virtual nature they eliminate the requirement to purchase any additional hardware or equipments.

The Basics of a Universal International Freephone Number

2010-04-13T18:51:00.000-07:00

The universal international freephone number (UIFN) is a worldwide toll-free number service that enables an International Freephone Service (IFS) subscriber to allocate a fixed-global number which can be called freely (except for some certain cellphone network providers) anywhere in the world.

The UIFN number is issued by the International Telecommunication Union (ITU). It is a United Nations (UN) agency for information, communication and a global focal point for developing networks and services among the governments and private sectors.

Components of a UIFN number
The UIFN number uses the global ITU 800 number prefix as the fixed country code. The next component is the 8 digit Global Subscriber Number (GSN), which is the number issued by the ITU to the IFS customer or subscriber. The following, which is almost similar to a business toll free number, is an example of a UIFN number: 800 1234 5678

Dialing a UIFN number

A caller can dial a UIFN number by simply keying in the International Access Code (IAC), the ITU Country Code and the GSN number: 00 800 1234 5678

Applying for a UIFN number

Just like with a toll free number application, only a Recognized Operating Agency (ROA) can submit the IFS subscriber's application. The subscriber should also agree to serve two or more countries or else the application will not be accepted. Upon the approval of the application the number is considered under reservation until the subscriber completes an in-service, between two or more countries, within 180 days.

Fees and method of payment
Currently, the registration application fee costs 200 Swiss Francs and is payable by bank transfers, prepaid accounts or credit cards.

Various Directory Assistance Methods

2010-04-12T22:13:00.000-07:00

Telecommunication has lots of surprising services to offer that truly benefit home and business users. The directory assistance is one of these remarkable telecommunication service that is being used for locating specific telephone numbers, addresses or other business or residential information.

To reduce the cost of human resources, a directory assistance system is used and it usually is comprised of a wide range of automated tools such as customized databases and softwares. One good example of this automation is a system that utilizes an IVR or virtual auto attendant, speech recognition, speech synthesis or speech recording to handle the entire call without the intervention of a live operator. These automatic operation and control allows for quicker listings and faster lookup.

But some systems still utilize an assistant operator who assists the caller. But it is an automated read-back system that finishes off the task by announcing the requested phone number to the caller. Other systems use yet another kind of method that employs both a live operator and an automated tool such as the store and forward technology. This system records the request of a caller which is then played back to the operator for quick lookup. The operator then interacts with the caller by asking specific information concerning the needed inquiry.

While both a fully automated and a live operated system have great benefits, they are sometimes limited to a single request. However, there are newer methods that allow the caller to request multiple numbers in a single directory assistance inquiry. The caller can then decide whether the retrieved information is to be put on queue, connected to all the numbers or be selected as the number to dial.

Whichever of these methods are used, the most important part is the ability to assist callers on their request for single, multiple numbers or other information.

Dial by Name Directory – Providing Convenience to Callers

2010-04-09T20:40:00.000-07:00

The dial by name directory is a useful phone system component for letting a computer-generated voice, or auto attendant, to read and announce the name and/or extensions of every contact in an organization. This helpful feature provides convenience for a caller in reaching the proper contact person or department.

How it Works
When a customer rings a business a computer-generated voice will announce a menu structure of the extensions of the company:

“Press 1 for Accounting Department...” or “Press 9 for directory listing”

The caller is then prompted to enter the extension number. After pressing the selected extension the automated attendant will ask the caller to enter the numeric equivalent of the department or contact's name. If a matching name is found an automated attendant will announce a directory of the contacts' extension or number as a selection in order to connect the caller to the proper contact automatically.

Some office phone systems have a default human operator to take the inbound call immediately if the caller does not respond to the prompt or have difficulty in entering the appropriate extension.

The Benefits
Besides the fact that it can provide callers with an easy way to reach the appropriate extension, this feature can create a professional image and brand for the business. It can also make the phone system interactive and allows customers to reach the proper destination faster.

Dial by name directory is one of the many feature included in a virtual office phone system that can help in delivering convenience to callers.

Automatic Routing and Scheduling with Answering Rules

2010-04-08T20:08:00.000-07:00

Businesses equipped with advanced PBX functionality, such as a toll free number, are to expect huge volume of calls on a daily basis especially during the time of special promotions or discount offerings. With an answering rules feature companies can prevent business phone lines from being cluttered due to numerous inbound calls.

This feature enables a phone system to be easily configured with unique settings suitable for the business requirements in order to have a flexible call answering and rerouting preferences. With answering rules a system can be fine-tuned based on different factors:

Date and Time – enables a call to be rerouted to specific destination depending on the specified date or time. For example, a caller can be redirected to a home or a mobile number if a call is made after office hours.

Caller ID – prioritized calls can be redirected, for example, to a mobile number by simply identifying the caller disregardless of the date and time.

Number Called – each phone number can have its own rule. A specific number can be configured to automatically forward inbound calls to a voicemail for instance.

Utilizing this useful PBX feature will allow the business to direct calls to any numbers or voicemails depending on the settings made. It is not limited to call forwarding or scheduling because it can also provide custom greetings to be announced on different times and day of the week.

VoIP answering rules feature is also being offered by different VoIP phone service providers which offers the same capabilities but offers much more flexibility because it utilizes the power of the internet. Whether a business is using the PBX or the internet-enhanced feature it enables the phone system to maximize communication.

Service Provider Winners by 800 Number Pricing

2010-04-07T20:21:00.000-07:00

The following toll free number providers are the winners when it comes to toll free pricing. These selected winners offers the most comprehensive and affordable toll free plans which includes some or all the full features of a virtual PBX package. The following lists offers a summary of what these providers can offer.

RingCentral Business Plus – one of the best toll free numbers provider in the market because it offers four plans that includes all the features of a virtual PBX package. With rates of $24.99 per month or $29.99 annually, included are: free 500 minutes, 10 extensions, a free trial, and free setup.

Halloo Solo M-500 – a plan suitable for individuals who wants to get 800 number service. At $29.95 per month, it comes with a free setup, a free trial and 500 minutes. Unfortunately, the solo plan does not offer multiple extensions which is only offered with their office plans.

TollFree Forwarding Standard – the cheapest in terms of the monthly fee at only $19.77 a month. However, it only comes with 250 minutes. Also, they don’t have extensions. Fortunately they offer a free trial and free setup as well.

FreedomVoice Freedom Lite – at $24.95 a month it comes with 500 minutes with an additional 5.5¢ per minute in excess. At this rate however, they do not include extensions. Check out their other plans that include multiple extensions at http://www.freedomvoice.com/plans-and-pricing/

Common Virtual PBX System Features

2010-04-06T21:57:00.000-07:00

To allow an organization to connect its existing phone lines to a single number requires a virtual PBX system. This system is a network of communication channels that exists on the hosting provider's premise. In short, a company does not need to worry in purchasing expensive communication equipments or maintaining its own phone system.

This system revolutionized the way business communicates by presenting advanced features that utilizes the power of the internet. The following list showcases few of the most common virtual PBX features:

Auto-Attendant – this is a feature that automatically transfer callers to different extensions, without the intervention of a human operator, by offering a simple menu system.

Toll Free Phone Number – this is a special telephone number that allows callers to dial the business for free. Most suitable for businesses that offers free customer support or services. It may come in different prefixes such as: 800, 866, 877 or 888.

Voicemail – sometimes called a messagebank, vmail or VMS. This feature enables a caller to leave a message in case a call is unattended or unanswered.

Call Forwarding – also called FindMe or FollowMe service. This allows a call to be redirected to another number such as a mobile, home phone or even abroad.

Internet Fax – a feature that eliminates the requirement of a tradition fax machine. Instead, it offers the most modern and convenient way in sending/receiving facsimiles by utilizing the internet.

Virtual Local Number – a number that is not directly associated with a phone line. Instead, it is programmed to be redirected to any number. This allows virtual presence in different key cities.

With a virtual phone system a business can provide the best customer service without any hassle because everything is taken care by the hosting provider.

Some Essential Elements of a Successful Business

2010-04-06T00:31:00.000-07:00

Majority of the start-up businesses fails within five years of business operation. This is because they have not fully understood the concept. A startup success or failure is all dependent on how well the business knows the how, why and which step or action they should take next. On this note, there are a few things that are important to know in ensuring a successful business. These are processes that ensure the business is on the right track.

Offer quality products or services that people want to buy – probably one of the most important ingredients of a successful business. A business should offer a product or service that is proven to have a market niche.

Strategic education and continuous learning – a business can earn if the people running it are learned in the area of sales, marketing and operation. Commit to learning and once the needed knowledge have been gathered applying these can leverage the business. Learning more means earning more.

Build strong customer-base – in order to keep customer coming back requires good customer-business relationship. Few ways to achieve this is by building trust, providing extra benefits, equipping the staffs with the required skills, etc.

Effective marketing strategies – this is very crucial and important to the success of the business. Good marketing provide sales, leads and brand. And, more businesses are now looking at the potential of different indirect marketing tools such as toll free numbers.

Customer service mindset – a good customer service can bring customers back. Simple ways to achieve this is by getting a good phone system so customers can call anytime. Provide the business with 800 toll free numbers sso customers do not get charged when they call.

Even though a study shows that 90% of all small businesses failed in few years a properly armed business, with strategies and plans, can help in getting to the ultimate destination.

Internet Faxing Service Software

2010-04-02T20:31:00.000-07:00

It is not enough to be able to send and receive faxes using an internet faxing service. While this service is already a convenient way to transmit facsimiles using the internet, businesses and even home users wanted more – the ability to create and edit faxes.

The ability to create and edit a fax on the ply eliminates the need to rescan a document. Tasks like adding a digital signature, putting an image or simply adding some texts can be done quickly with the use of internet fax software. With this tool the process of sending a fax can be speeded up.

This software is installed on a PC and can easily integrate with compatible applications such as Microsoft Office making it easier to create, edit or even send a fax straight from that application. Most internet fax softwares can handle different file types such as DOC, TIFF, PDF, JPG, etc.

Some of the internet fax softwares available in the market are:

FaxTalk Messenger Pro – does not only offers faxing service but also full featured voice messaging. It is an easy to use telephony application suitable for home users and small businesses.

WinFax Pro – it can create high-quality faxes straight from the computer. It has the ability to schedule the sending or forwarding of faxes via email.

Fax Now – using the FaxNow print driver it enables the sending of faxes using the print function of any application.

RingCentral Internet Fax – provides advanced faxing capabilities by enabling the sending/receiving of faxes via email and other applications.

HotFax Message Center – features such as fax forwarding, broadcasting, application integration and fax to email support makes it suitable for advanced users.

Whether it’s a VoIP internet fax service or an ordinary faxing service a simple tool can enable the business to work more efficiently.

The Toll Free Numbers Prefixes

2010-04-01T21:59:00.000-07:00

Toll free numbers are special telephone numbers that are being used by businesses to provide free support and services to callers. A toll number is preceded by a prefix of either 800, 866, 877 or 888 and usually comes in the form of 1-8xx-xxxxxxx in the US and Canada.

While all of the prefix offers the same set of features the 800 number prefix is the most widely used, expensive and scarce. This prefix is noted as the most effective because it is the prefix first used since the advent of toll free calling in the 1960s. In fact this prefix has come to mean toll free number.

The 866 and 877 prefixes are the least popular among the others because callers who encounters these toll free prefix often mistaken them as area code numbers. As a results callers, who are not aware of their free nature, will not call these numbers thinking that these are home-based or new business numbers.

Since the 800 prefix is rare to find nowadays, 888 is accepted as the best alternative. It is also cheaper compared to the 800 prefix and can create similar credibility and professional image for the business.

And when it comes to the point of adapting one for the business it does not matter which toll free prefix to use. All of them can provide the business with branding, marketing, professional image and increased volume of calls. What is important to consider are the price affordability, toll free plans and the suitability it can give the business. Whether a prefix has a positive or negative intuition it only depends on how well a business use them and how well they market their number to make callers aware.

The Internet Fax Service Capabilities

2010-03-31T21:59:00.000-07:00

The traditional fax is slowly being superseded by the more technologically advanced internet fax. With more than a decade of dominating fax transmission, the traditional fax machines will soon be replaced in the future with Internet fax as the standard way of doing business fax operations.

While it offers some of the fax machine's characteristics such as sending and receiving of facsimiles, this modern fax alternative is offering more than what its predecessor can provide. Take for example the ability to send and receive a fax anywhere in the world. Not so impressive right? Because a traditional fax can do the same feat. How about sending and receiving of a fax via internet

anywhere in the world. Unimpressive? How about sending and receiving of a fax via internet anywhere in the world through an email account?

This modern fax service utilize the power of the internet. It allows users to access a fax using a PC. That's not all. A user is also not limited to the confinement of the office premises. This is because an internet-enabled device and an online account makes simultaneous sending and receiving of faxes possible while on the go or on a business travel.

Internet fax service providers even made it more innovative by allowing users to edit, create and sign faxes digitally with the use of a free fax software. This fax software can be easily installed on a PC and allows seamless integration with Microsoft Office applications such as Word, Excel, Outlook, etc.

Today, more companies are switching to this better alternative because it helps in saving for the cost of electricity and telephone bills. For this new method of faxing does not need any additional hardware, paper, ink and toner to continue its operation. Aside from cost savings, internet faxing also helps in ensuring that all documents are kept confidential and safe in the email inbox.

Toll Free Pricing and Scalability

2010-03-30T23:59:00.000-07:00

Expect a business to grow when toll free numbers are put into use. This service enables callers to contact the business without costing them a penny. The business can also serve customers better by offering them a free support and service. Overall, utilizing a toll free service can improve business-customer relationship and acquire a potential marketing tool.

Before planning to acquire a toll free service for the business it is very important to consider the 800 number pricing of the chosen provider. A good price should reflect better toll free features such as: 3 way calling, auto-attendant, call blocking, call recording, call return, call routing, call screening, call waiting, caller ID, customer greeting, etc. As a matter of fact a decent provider even offers a toll free service that includes a full virtual PBX system package.

Price scalability is another important factor to think about. A toll free provider that offers scalable pricing plans enables a business to switch from one plan to another in order to accommodate the communication requirements. Different providers offers different pricing plan. Consider the following providers as an example:

RingCentral offers four scalable plans that varies on the included minutes and extensions. It allows businesses to switch from one plan to another depending on the call requirements.
For $99.99 a month PhonePeople offers an unlimited plan that accommodates as much call minutes as required with 100 extensions included.
FreedomVoice Systems on the other hand offers customized pricing plans based on features, number of minutes and extensions.

These are just few of the many providers that offers scalable plans. Always remember that using a toll free number enables a business to grow. Before acquiring one always consider the price scalability and pricing.

Better Handling of Calls with the Follow Me Feature

2010-03-30T23:50:00.000-07:00

One of the most excellent PBX system feature is perhaps the Follow Me Call Forwarding. This special telephone system characteristic enables a call to be rerouted and delivered easily. It allows quick configuration so that calls can be routed to any phone in any location instantly. This is a feature essential to frequent travelers or to people who are always on the go since they can bring the business with them anywhere they go without the worries of missing or neglecting important calls.

Follow Me is such a versatile phone system feature because it can forward calls to a list of different phone numbers. This flexibility allows an inbound call to ring any of the pre-programmed phone numbers (mobile, office, home, overseas). Once the call is answered the other receiving phones will stop ringing as well.

With the Follow Me Call Forwarding feature a business can also benefit from automatic forwarding by adjusting the redirection of a call based on time, day or the calling number. This prevents a call in ruining special event such as time with the family or a special meeting in the office.

This feature can also be utilized to retain privacy and confidentiality. It prevents callers from being alerted when their call is being forwarded and enables office staff to reach the big boss’ phone without disclosing his/her whereabouts.

To ensure that no calls are missed or neglected then this Call Forwarding Follow Me feature is the appropriate feature to consider. Not only it allows better handling of incoming calls but it also permits callers to follow the business wherever the contact person is located.

800 Number Features of a Victorious Provider

2010-03-26T18:31:00.000-07:00

Obtaining a toll free service can greatly benefit the business. Toll free numbers are so popular with many businesses that the governing body for this service had complemented the 800 prefix with other prefixes (866, 877, 888) to meet the ever growing demand. As a matter of fact more prefixes are reserved for future expansion: 822, 833, 844, 855, 880, 887 and 889.

With businesses noticing the potential of this service as a business tool it is no surprise that 800 number users has increased tremendously since its inception in the early 80s. It is now an essential telecommunication component even for a small business because it generates branding and professional image.

Today's 800 service providers even made it a sought-after service by adding more advanced functions. That is what every business look for in a provider. And to become a winning toll free provider requires the following 800 number feature, that also includes a full virtual PBX system package, offer:

3 Way Calling
Auto-Attendant
Call Blocking
Call Recording
Call Return
Call Routing
Call Screening
Call Waiting
Caller ID
Custom Greeting
DND
International Forwarding
Internet Fax
Maximum Call Length
Multiple Extension
Music On-Hold
Notification
Online Call Management
Select Ring
Vanity Number
Voicemail

A toll free provider furnishing their service with more toll free features are the true overall winner. Any business planning to get 800 numbers will always seek for the suitable provider that can supply a powerful and cost-effective solution to meet their telecommunication requirements.

The Online Business Plus – a Complete Hosted PBX System

2010-03-25T19:20:00.000-07:00

With today's advanced phone and fax systems, a business can be readily equipped to have an intelligent telecommunication. With affordable pricing, a feature-packed hosted PBX system also eliminates the need to purchase additional telecommunication hardware or equipments.

This modern PBX system, also called an IP phone system, is a phone system that a business can lease or rent, from a hosting provider, on a contractual basis. In short all the necessary components resides on the hosting provider's premise. What the subscriber's needs to do is simply focus on its business operation.

A hosted PBX solution has more advantage than a hardware based PBX system. Being hosted means that every communication is routed to and from the subscriber and hosting provider. In terms of cost and benefits this system is cheaper to operate, easy to install and quick up time.

In addition to the cost and benefits, different hosted PBX providers even packed their system plans with far more features that will truly benefit a business. One plan that is worthy to mention is the Online Business Plus plan from a top caliber provider. At $24.99 per month a business can enjoy the included 500 minutes with ten extensions. Excess minutes are then charged at 5.99 cents each minute. A program included also acts as the control center for accessing all the telecommunication features via the computer thus making it a complete system suitable to any business.

Hosted systems maybe advantageous, flexible and cheaper to operate but as the numbers of users grows the cost advantages may disappear as well.

Getting Immediate Attention with Voicemail and Message Alerts

2010-03-24T21:49:00.000-07:00

A business employing the service of a fax via internet must have means to manage newly received faxes. Since, this new faxing method enables simultaneous sending/receiving of faxes, it can be expected that bucket loads of new faxes are to received on a daily basis on your inbox.

Fax via internet service providers anticipate this by providing an alert feature. Every time that a new fax arrives in the office mailbox a notification alert is sent via e-mail or text message. Receiving new message alerts enables a business to immediately apply the required action needed for urgent documents.

Voicemail is another area where a business can expect large volume of activity especially if the business offers customer support or services with a toll free number. Missed calls are unavoidable even if the business phone system has sophisticated call forwarding and answering rules. Hence, it would be advantageous to have a voicemail running as it serves as the systems last resort for receiving messages. Just like with an internet fax, voicemail has the similar voicemail alerts whenever a new message arrives.

These useful alert features can immediately inform the business of newly received faxes or messages. As a result, urgent documents or calls can be attended without any delay. In addition, a contact, who is out of office, will be able to listen to voicemails or read faxes while on the road as long as there is an internet and an internet-enabled device on hand.

Why wait and worry when message and voicemail alerts can provide instant notification when a new document or an important call arrives. Knowing this, it is safe to conclude that using message alerts can assist a business to work more effectively and provide excellent customer service.

Keeping Track of Communication with Call Logs

2010-03-23T23:43:00.000-07:00

To collect phone call data requires the process of call logging. Call logging is also known as call monitoring. Call logs are very important for a business in order to track communication and other transaction. Collected data or CDRs (call detail records) are often used for the purpose of quality control, costing, performance analysis, development, security, etc.

To properly implement detailed logging of a telephone network requires a centralized logging system. This system will keep track and it will record all calls, faxes, messages and other pertinent information that is being introduced to your company. A simple system can utilize a call logging software and have it installed in a PC connected to a PBX telephone system. Every CDRs captured from the PBX system is then delivered via a connection to the PC. Most PBX providers offer their own call logging system and there are also software applications that can be download from the Internet.

A CDR from different providers, like the RingCentral call logs, can contain and highlight some of the following information:

Date and time – date and time stamp of the CDR.

Length of transaction – the total time spent on a call, message or other transaction.

Result of transaction – the status of a fax or voicemail whether it is received, retrieved or opened.

Name – name of the caller or contact person.

Caller ID – the number of the caller.

A business can also benefit from the following call logs feature:

Viewable archives – call logs are stored for easy retrieval.

Searchable and sortable – logs can be searched and sorted using filters based on date, time, caller ID, name, etc.

Downloadable – logs can be downloaded or delivered via e-mail.

Clickable – some information, like telephone numbers, can be directly dialed.